Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monsserath Velarde-Gomez

Greeley

Summary

Hard working enthusiastic employee who stays on top of current and expected demands, dedicated to first rate communication, team success, and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Part Time Supervisor

Aeropostale
Loveland
06.2024 - Current
  • Managed a team of 16 employees, ensuring that high productivity and quality standards were met.
  • Responded to customer questions regarding products, prices and availability.
  • Upholder cleanliness protocols through effective task assignment.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Maintained store staff by recruiting, orienting and training employees.
  • Maintained high standards of store presentation and visual merchandising.

Sales Associate

Express
Loveland
09.2023 - 12.2024
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Developed promotional strategies to increase sales volume.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds according to company policies.
  • Greeted customers to determine wants or needs.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.

Visual and Product Manger

Rue 21
Greeley
12.2023 - 06.2024
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

University Schools
Greeley, CO
05-2024

Nursing

Aims Community College
Greeley, CO

Skills

  • Workflow streamlining
  • Time management expertise
  • Strategic planning
  • Negotiation
  • Customer service
  • Attention to detail
  • Goal oriented
  • Team building

Languages

Spanish
Native/ Bilingual

Timeline

Part Time Supervisor

Aeropostale
06.2024 - Current

Visual and Product Manger

Rue 21
12.2023 - 06.2024

Sales Associate

Express
09.2023 - 12.2024

High School Diploma -

University Schools

Nursing

Aims Community College

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Monsserath Velarde-Gomez