Monique Sanchez
Highlands Ranch
Summary
Outgoing team member with extensive experience in customer support and problem-solving. Skilled in prioritizing tasks and collaborating effectively to drive customer satisfaction and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Services
Ikea
Lone Tree
04.2021 - Current
- Broad knowledge of IT Systems within Full-Service Hand Out and Goods Flow for daily tasks
- Prioritize tasks based off demand and capacity to assist customers in their daily needs
- Contributing to the sustainability of Ikea with damages and go-backs.
- Finding innovative methods to assist customers in their everyday needs, helping them find products or with price changes.
Team Member
Kirklands Home Decor
Littleton
04.2019 - 02.2021
- Collaborate with team members to receive, unpack, and organize freight from truck delivery.
- Assist customers with finding home decor items that best complement their home.
- Taking initiative on what tasks need to be completed around the store such as stocking or cleaning.
- Built different types of furniture such as tables, chairs, benches, and cabinets.
Education
Bachelor of Science - Music
University of Colorado Denver College of Arts and Media
Denver, CO05.2017
Coursework Completed in Graphic Design & Media Arts - 3D Modeling & Animation
Southern New Hampshire University
Online12.2015
Skills
- Outgoing personality
- Product knowledge
- Customer delivery
- Relationship management
- Enrollment services
- Problem solving
- Time management
- Effective communication
- Issue resolution
- Customer service
- Adaptability
- Technical proficiency
Accomplishments
- pell grant
- president award
Timeline
Customer Services
Ikea
04.2021 - Current
Team Member
Kirklands Home Decor
04.2019 - 02.2021
Bachelor of Science - Music
University of Colorado Denver College of Arts and Media
Coursework Completed in Graphic Design & Media Arts - 3D Modeling & Animation
Southern New Hampshire University
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