Monique Daley
Steamboat Springs,CO
Summary
Customer Service professional with strong ability to prioritize, and manage time effectively. Over 9 years of experience working in the Customer Service sector. Trained in project and time management with extensive knowledge of care giving and proven multitasking abilities. Supports day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrates success in building long-lasting relationships. A caring and skilled professional passionate about positively impacting programs and helping participants by providing expert support.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
02.2023 - Current
- Accurately sorts, analyses and assign letters and packages for respective customers on an assigned route in the post office, and prepare them for delivery.
- Sorts and places mail into mailboxes and post office boxes with high levels of accuracy.
- Distributes mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
- Directly interacts with customers to deliver mail, packages and ordered goods.
- Loads and secures items in trucks to avoid damage to parcels during delivery.
- Provides quality service to customers.
- Provide quick and simple solution to customer conflicts regarding their mails.
- Accurately manages time and punctuality.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Social Services Assistant
Cuban Community Assistance Program (CCAP)
08.2021 - 02.2023
- Helps social workers build, coordinate and lead programs supporting individuals with advice and event planning concerns.
- Occasionally drive to home care facility to see if patients are in need of assistance.
- Speaks with manager and patients to expand community engagement and program outreach.
- Identifies community resources to support patients.
- Caters to 10 patients beyond usual working hours.
- Schedule medical appointments for patients.
- Accompany patients to medical appointments.
- Attends social events kept for patients to offer moral support.
- Provides crisis intervention, guidance, and supportive counseling to patients.
Inventory Technician
Navy Exchange Service Command
06.2019 - 08.2021
- Identifies researches and analyzes abnormal inventory conditions and makes recommendations for corrective action.
- Drive to outer locations to assess and perform inventory analysis.
- Reviews min/max levels against current sales stock assortments and adjusts on hand inventory in the replenishment system.
- Conducts regular reviews of label maintenance. Spot checks to ensure merchandise is correctly stocked with appropriate label.
- Identifies mis-marked and mis-priced items.
- Reports price and UPC discrepancies.
- Properly identifies merchandise scheduled for deletion.
- Conducts regular reviews of inventory and updates as necessary.
- Identifies scanning discrepancies conducts research and takes corrective action.
- Prepares new shelf labels where appropriate.
- Works under general supervision of a designated supervisor who outlines work objectives and priorities and provides instructions on new procedures.
- Effectively communicate and correct problems.
- Performs other related duties as assigned.
- Provide premiere customer service.
Banking Customer Service Representative
National People’s Co-operative Bank Of Jamaica Ltd
09.2013 - 05.2019
- Accurately and efficiently process transactions such as customer deposits, withdrawals, loan repayments, check cashing, dual currency conversions, open and close accounts, postage and disbursements of loans and provide basic customer service.
- Develop rapport with customers and provide outstanding, personalized service .
- Listen carefully and connect with customers to understand their financial priorities and uncover products and solutions that will benefit them.
- Ensure customers are quickly connected to the appropriate teammate with expertise to meet their needs.
- Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers.
- Assist customers with inquiries and/or problem resolution in a professional and composed manner.
- Inform and educate customers on self-service technologies.
- Follow established policies, procedures and guidelines to protect both customers and the organization.
- Does cross selling and marketing of products and services to existing and potential customers.
- Developing promotional strategies.
- Prepare monthly reports.
- General filing.
- Continuous Updating of customers’ information.
- Providing quality customer service to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to annual target amounts by doing continuous marketing of products and services.
Phlebotomy Technician (Internship)
Old Harbor Health Center
02.2018 - 03.2018
- Collected blood samples of over 30 patients using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Obtained blood specimens by performing venipunctures and finger sticks multiple times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Provide premiere customer service.
Social Services Assistant- Volunteer
Linstead Community Center Elderly Program
06.2014 - 02.2016
- Work alongside professional Social Workers to provide support and comfort to elders within the Linstead community.
- Accompany individuals to doctors appointments and do prescription pick ups.
- Planned and coordinated leisure activities for residents.
- Visited residents home to offer support or fulfill any need they may have.
- Ensured that individuals were taking medications correctly and keeping up with their appointments.
- Identified service gaps and located needed resources for individuals, including housing.
- Worked alongside professional Social Workers with individuals to improve life choices and maximize benefits of programs.
Marketing Representative
Access Financial Services Limited
04.2013 - 09.2013
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Determine customers' financial services needs and prepare proposals to sell services that address these needs.
- Gather customer or product information to determine customer needs.
- Prepare forms or agreements to complete sales.
- Sell services or equipment, such as trusts, investments, or check processing services.
- Contact prospective customers to present information and explain available services.
- Explain technical product or service information to customers.
- Contact current or potential customers to promote products or services.
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
- Identify potential customers.
- Review business trends to advise customers regarding expected fluctuations.
- Monitor market conditions or trends.
- Make presentations on financial services to groups to attract new clients.
- Deliver promotional presentations to current or prospective customers.
- Acquired, developed and frequently serviced over 50 new loan accounts in per day.
- Created reports to track performance of marketing campaigns and suggest improvements.
Education
Bachelor Of Science (Pending) - Health Sciences
University of The People
Pasadena, CA11.2024
Undergraduate Certificate - Human Biology
University of The People
Pasadena, CA09.2023
Diploma - Nursing Leadership And Caregiving
Alison Galway Technology Park
Parkmore, Galways, Ireland10.2021
Certifiate - CPR/ AED/ Frist Aid
Alison
Galway, Ireland10.2021
Certificate - Childcare And EYFS
Alison
Galway, Ireland10.2021
Diploma - Phlebotomy Technology
Distinction College
Jamaica02.2018
A Levels - General Sciences
Convent Of Mercy 'Alpha"
Jamaica07.2012
High School Diploma -
Marymount High School
Jamaica06.2011
Skills
- Blood drawing
- Vulnerability assessment
- Patient Assessment
- Working knowledge of customer service relations
- Excellent interpersonal skills
- Good organizational skills
- Analytical skills
- Data entry and modification
- Organizational skills
- Computer knowledge
- Problem-solving
- Administrative Support
- Social Assessment
Timeline
Mail Carrier
United States Postal Service, USPS
02.2023 - Current
Social Services Assistant
Cuban Community Assistance Program (CCAP)
08.2021 - 02.2023
Inventory Technician
Navy Exchange Service Command
06.2019 - 08.2021
Phlebotomy Technician (Internship)
Old Harbor Health Center
02.2018 - 03.2018
Social Services Assistant- Volunteer
Linstead Community Center Elderly Program
06.2014 - 02.2016
Banking Customer Service Representative
National People’s Co-operative Bank Of Jamaica Ltd
09.2013 - 05.2019
Marketing Representative
Access Financial Services Limited
04.2013 - 09.2013
Bachelor Of Science (Pending) - Health Sciences
University of The People
Undergraduate Certificate - Human Biology
University of The People
Diploma - Nursing Leadership And Caregiving
Alison Galway Technology Park
Certifiate - CPR/ AED/ Frist Aid
Alison
Certificate - Childcare And EYFS
Alison
Diploma - Phlebotomy Technology
Distinction College
A Levels - General Sciences
Convent Of Mercy 'Alpha"
High School Diploma -
Marymount High School
Similar Profiles
Latoya KilgoreLatoya Kilgore
Supervisor of Distribution Operations at United States Postal Service, USPSSupervisor of Distribution Operations at United States Postal Service, USPS
Megan Beecher-KennisonMegan Beecher-Kennison
Postmaster E-18/M-F 40 Hr. Work Week at United States Postal Service, USPSPostmaster E-18/M-F 40 Hr. Work Week at United States Postal Service, USPS
Darius TaylorDarius Taylor
Laborer at United States Postal Service, USPSLaborer at United States Postal Service, USPS