Monique Cisneros
Arvada
Summary
Confident and eager Administrative representative ready to contribute to the team success with confident leadership abilities and a goal-oriented mindset. Committed to positive and effective communications to deliver tasks on time. Ready to contribute to the team’s success.
Overview
18
18
years of professional experience
Work History
Medical Records Technician
ATA Services
08.2023 - Current
- Maintains patient records in compliance with HIPPA and PII (Personal Identifiable Information).
- Identified new methods to optimize medical records management.
- Reviewes charts and flag incomplete or inaccurate information.
- Keep accurate log of requests for medical information and records.
- Work in picture archiving and communication system (PACS) for x-ray receipt, storage and transmission.
- Work with radiology groups to assign images for interpretation.
- File x-ray films and or CD's.
- Maintaine patient confidence by keeping patient records information confidential.
- Print and photocopy documents to provide patients with copies of medical records.
- Assist in preparation of medical records to release to other medical facilities requesting for patient history and information.
Care Coordinator
Bloom Healthcare
02.2022 - 02.2023
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduling for Dr.'s and Physician Assistance for appointments for home healthcare.
Receptionist
Bloom Healthcare
03.2021 - 02.2022
- Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages
- Provide excellent internal and external customer service
- Create a positive experience for customers through professional and courteous behavior
- Maintains knowledge of the Blooms' departments and daily schedules
- Practice safe work habits and contribute to the safety of self, co-workers, and the public
- Respect diversity in the workplace
- Ability to work in a fast-paced environment
Customer Service Representative
Brady
03.2020 - 03.2021
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Handle all client interaction, including inbound and outbound calls
- Requests received electronically, and face-to-face with walk-in clients
- Processes customer orders and changes according to established department policies and procedures
- Process orders Brady Sales Representative phone in and act as a point of contact regarding open orders
- Maintain various accounts and review open orders
- Pull Material Safety Data Sheets and copy as required for customers
- Research customers’ problems and follow through to resolution
- Provide Admin support for management including, but not limited to, report generation, data processing, and filing
- Other projects assigned by supervisor
Medical Review Specialist
I3Screen
03.2018 - 02.2020
- Educated C-DOT and Boeing clients on drug test results
- Assisted call-in customers with questions and orders nationwide
- Maintained accurate and current customer account data with the order-entry system
- Described product highlights and benefits to help guide decisions
- Assisted multiple Medical Review Doctors reviewing drug test results
Customer Service Representative
EON Office Supplies
09.2013 - 03.2018
- Problem Solving
- Locating online items, entering orders, and locating missing items
- Answer heavy volume calls nationwide
- Follow up calls, return calls and make sure of customer satisfaction
- Returns Authorization, paperwork, emails, and UPS labeling
- Accounts Payable, locate missing invoices, credit invoices, enter check amounts and check numbers into systems
- Distribution of mail as well as distribute employee Payroll Checks and newsletters
Resident Manager
Community Education Centers
10.2010 - 11.2012
- Primary point of contact for residents from initial orientation to discharge
- Monitored resident's activities within the facility - including behavior and visitations
- Conducted crisis interventions when necessary
- Provided ongoing inspections of resident lockers, sleeping quarters, and personal items
- Oversaw security checkpoints and monitored video cameras, ensuring safety, security, and orderliness
- Devised written documentation for all accidents, behavioral incidents, and attendance
- Monitored resident ingestion of medications, prescription, and over the counter
- Complied with all state and federal corrections codes
Administrative Assistant
Intellisource, Inc
05.2007 - 01.2011
- Responsible for the payroll of over 200 employees
- Implemented certified payroll reports in the LCP tracker
- Managed all accounts receivable/payable
- Devised labor compliance reports of employee statistics
- Administered multiple calendars, scheduled appointments, and coordinated travel plans
- Electronically entered data, answered a multi-line phone system, filed, and scanned documents
- Multitasking and problem-solving daily
Education
Bachelor's - Science, Correctional Programs and Human Services
The University of Phoenix- Online Campus
Denver, CO01-2027
Community College of Denver - undefined
Community College of Denver
Denver, CO05.2009
Skills
- Strong problem-solving abilities
- Conflict Resolution
- Privacy/HIPAA Regulations
- Proficiency in Microsoft Office
- Medical Terminology
- Ability to multi-task at a very high level
- Ability to work in a fast-paced environment
- Empathy and high regard for people
- PACS (Picture Archiving and Communication System)
- proficient in ReadySet
Timeline
Medical Records Technician
ATA Services
08.2023 - Current
Care Coordinator
Bloom Healthcare
02.2022 - 02.2023
Receptionist
Bloom Healthcare
03.2021 - 02.2022
Customer Service Representative
Brady
03.2020 - 03.2021
Medical Review Specialist
I3Screen
03.2018 - 02.2020
Customer Service Representative
EON Office Supplies
09.2013 - 03.2018
Resident Manager
Community Education Centers
10.2010 - 11.2012
Administrative Assistant
Intellisource, Inc
05.2007 - 01.2011
Community College of Denver - undefined
Community College of Denver
Bachelor's - Science, Correctional Programs and Human Services
The University of Phoenix- Online Campus
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