Monica Triana
Bogotá
Summary
Experienced customer service professional bringing more than 3 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Resilient and flexible in handling diverse issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and social focus. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator/(Logistics Coordinator/Supervisor of Operations
Lean Staffing Solutions
06.2020 - 10.2023
- Managed cross-functional teams for efficient project execution and timely completion.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
Bilingual Customer Service Agent
Teleperformance
08.2019 - 02.2020
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Intern
Kuehne + Nagel
10.2015 - 04.2016
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Volunteer
Insomniac Holdings
05.2013 - 05.2013
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
BBA - International Business Management
Universidad Del Rosario
Bogotá, Colombia11.2016
Skills
- Problem-Solving
- Transportation Management
- Multitasking Abilities
- Customer Relationship Management
- Attention to Detail
- Customer Support
- Problem Solving
- Research
- Project Support
- Computer Skills
- Interpersonal and Social Skills
- Data Entry
- Operations Support
- MS Office
- Teamwork and Collaboration
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Elementary
A2
Timeline
Logistics Coordinator/(Logistics Coordinator/Supervisor of Operations
Lean Staffing Solutions
06.2020 - 10.2023
Bilingual Customer Service Agent
Teleperformance
08.2019 - 02.2020
Intern
Kuehne + Nagel
10.2015 - 04.2016
Volunteer
Insomniac Holdings
05.2013 - 05.2013
BBA - International Business Management
Universidad Del Rosario
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