Monica Ray
Lakewood
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Resourceful Marketing Manager recognized for enhancing corporate marketability through progressive electronic and print marketing tools. Sound understanding of corporate messaging and online tactics to promote campaigns. Detail-oriented approach to cultivating contacts and sample data.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Clayton Plumbing Co.
Denver
12.2022 - 07.2025
- Managed office supplies inventory and ensured timely reorderin.
- Supervised customer service team to ensure high-quality support standards.
- Trained new staff on company policies and customer interaction protocols.
- Resolved escalated customer issues with empathy and effective communication skills.
Marketing Manager
Colorado Bar Association
Denver
06.2011 - 08.2012
- Managed inbound calls to provide customer support and resolve inquiries.
- Documented customer interactions accurately in the company database.
- Collaborated with team members to enhance service delivery processes.
- Assisted in training new agents on call handling procedures.
- Adhered to company policies during all customer interactions consistently.
- Provided excellent customer service throughout each call.
- Kept track of customer interactions, transactions, comments and complaints.
Education
Cosmetologist - Hair, Skin, Nails
Empire Beauty School
Littleton, CO05-2017
High School Diploma -
Columbine High School
Littleton, CO05-2005
Skills
- Customer service supervision
- Staff training
- Customer issue resolution
- Customer relationship management
- Team collaboration
- Policy adherence
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Event coordination
- Project management
- Data organization
- Credit and collections
- Conflict management
- Scheduling
- Database administration
- Vendor engagement
- Budget administration
- Scheduling and calendar management
- Bookkeeping
- Payroll processing
- Regulatory compliance
- Account reconciliation
- Travel coordination
- Payroll and budgeting
- Compliance monitoring
- Policy implementation
- Training and coaching
- Team supervision
- Data entry
- Office management
- Clear oral/written communication
- Business administration
- Relationship building
- Banking operations
- Billing
- Technical support
- Customer service
Affiliations
- Art
- Music
- Electronic Problem Solving
- Gardening
- Childcare
Certification
- Cosmetology
- Barberside
References
References available upon request.
Timeline
Office Manager
Clayton Plumbing Co.
12.2022 - 07.2025
Marketing Manager
Colorado Bar Association
06.2011 - 08.2012
Cosmetologist - Hair, Skin, Nails
Empire Beauty School
High School Diploma -
Columbine High School
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