Monica Philpott
Fort Collins
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Carhop Server
Sonic
Stratford
04.2021 - 09.2022
- Responded quickly to customer requests for drinks refills or additional items.
- Took customer orders accurately and efficiently using a handheld device.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Followed proper procedures for operating kitchen equipment safely.
Pillow Stuffer
Express Services
Ada
07.2020 - 11.2020
- Operated and tended product packaging machines.
- Conducted routine maintenance on packaging equipment.
- Operated packaging machinery efficiently, minimizing downtime.
- Met or exceeded target for on-time customer shipments.
- Assembled cartons and applied pads to crate to prepare for product packing.
Assistant Manager
Little Caesars Pizza
Ada
10.2018 - 06.2019
- Established processes for monitoring customer satisfaction levels.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Carhop Server
Sonic
Fort Collins
11.2018 - 12.2018
- Followed proper procedures for operating kitchen equipment safely.
- Responded quickly to customer requests for drinks refills or additional items.
- Took customer orders accurately and efficiently using a handheld device.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Bare Minerals
Qualfon
Fort Collins
08.2018 - 10.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Loves Travel Stop
Ada
06.2018 - 08.2018
- Checked personal identifications during alcohol and tobacco sales.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Manager
Little Caesars Pizza
Ada
08.2017 - 11.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
- Assigned work and monitored performance of project personnel.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
Key Holder
Factory Connection
Ada
09.2016 - 05.2017
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Replenished merchandise displays throughout the store as needed.
- Counted and balanced registers.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Key Holder
Dollar General
Stratford
04.2016 - 07.2016
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Replenished merchandise displays throughout the store as needed.
- Counted and balanced registers.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Cashier
Catos Clothing
Ada
03.2016 - 06.2016
- Checked personal identifications during alcohol and tobacco sales.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Bagger Operator
Solo Cup Company
Ada
07.2014 - 07.2015
- Performed daily maintenance checks on the bagging equipment and reported any issues to supervisor.
- Communicated with customer service representatives to resolve packing-related issues.
- Conducted routine maintenance on packing equipment to prevent malfunctions.
- Conducted regular quality assurance tests on packaged items using sampling techniques.
Cashier
Dollar General
Stratford
06.2014 - 06.2015
- Checked personal identifications during alcohol and tobacco sales.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Cosmetology - Cosmetology
Pontotoc Technology Center
Ada, OK07-2017
High School Diploma -
Victor Valley High School
Victorville, CA05-2009
Skills
- Customer service
- Order management
- Inventory management
- Customer satisfaction
- Problem solving
- Sales techniques
- Cash handling
- Food handling
- Reliable and responsible
- Cleanliness
- Multitasking Abilities
- Fast food customer service
- Effective multitasking
- Beverage Serving
- Upselling techniques
- Payment processing
- High Volume Handling
- Communication skills
Timeline
Carhop Server
Sonic
04.2021 - 09.2022
Pillow Stuffer
Express Services
07.2020 - 11.2020
Carhop Server
Sonic
11.2018 - 12.2018
Assistant Manager
Little Caesars Pizza
10.2018 - 06.2019
Bare Minerals
Qualfon
08.2018 - 10.2018
Cashier
Loves Travel Stop
06.2018 - 08.2018
Assistant Manager
Little Caesars Pizza
08.2017 - 11.2017
Key Holder
Factory Connection
09.2016 - 05.2017
Key Holder
Dollar General
04.2016 - 07.2016
Cashier
Catos Clothing
03.2016 - 06.2016
Bagger Operator
Solo Cup Company
07.2014 - 07.2015
Cashier
Dollar General
06.2014 - 06.2015
Cosmetology - Cosmetology
Pontotoc Technology Center
High School Diploma -
Victor Valley High School
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