Monica Ocansey
Commerce City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Academic Advisor
Regis University
02.2012 - Current
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
Guest Relations
Commerce City Recreation Center
12.2018 - 06.2021
- Resolved customer complaints promptly, demonstrating empathy and professionalism for improved guest relations.
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
- Assisted in developing promotional strategies to drive sales growth while maintaining excellent guest relations.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
Paralegal Assistant
David W. Givens
04.2010 - 03.2018
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Served as an interpreter between attorney and Spanish speaking clients.
Education
Master’s of Business Administration -
Regis University
Denver, CO03.2025
Graduate Certificate - Executive Project Management
Regis University
Denver, CO08.2018
Master’s Science - Organization Leadership & Management
Regis University
Denver, CO08.2014
Bachelors in Science - Physical Education and Kinesiology
California State University Bakersfield
Bakersfield, CA06.2009
Skills
- Project management fundamentals
- Organizing information
- Analyzing reports
- Managing internal paperwork
- Data analysis
- Strategic Decision-making
- Academic monitoring
- Collaborative mindset
- Staff management
- Problem-solving
- Critical thinking
- Attention to detail
- Administration collaboration
Volunteer Work Associations And Honors
- Regis University Leadership Institute, 2019
- Enhancing Student Success Award, 2018
Relevant Experience And Accomplishments
Developed detailed new student orientation packages and led new student orientations.
Worked closely with multiple departments to plan and coordinate processes, Provided quality service during events by maintaining seamless lines of communication with students, administrators, and college staff.
Communicated effectively and efficiently with multiple service departments to achieve team goals.
Collaborated with administrators to plan and organize multiple events/projects, have in-depth knowledge of project management fundamentals.
Able to organize large quantities of information, deal with changing priorities, read and analyze multiple reports, and manage internal paperwork and systems.
Languages
Spanish
Native or Bilingual
Timeline
Guest Relations
Commerce City Recreation Center
12.2018 - 06.2021
Academic Advisor
Regis University
02.2012 - Current
Paralegal Assistant
David W. Givens
04.2010 - 03.2018
Graduate Certificate - Executive Project Management
Regis University
Master’s Science - Organization Leadership & Management
Regis University
Bachelors in Science - Physical Education and Kinesiology
California State University Bakersfield
Master’s of Business Administration -
Regis University
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