Monica Boonzaayer
Denver
Summary
Office administrator with extensive experience at Hunt Companies Inc., specializing in customer relationship management and communication. Expertise in calendar management and appointment scheduling led to improved leasing processes and a welcoming environment for prospective residents. Committed to delivering exceptional service and enhancing client experiences.
Overview
7
7
years of professional experience
Work History
Office Administrator
Hunt Companies, Inc
Kailua
10.2021 - 10.2022
- Provided comprehensive office administrative support, including mail services, leasing materials assistance, office supply management, and creating a welcoming environment.
- Managed incoming calls to the Ohana Military Communities leasing office phone lines, providing timely responses and recording potential residents' information for leasing agents.
- Greet and welcome all guests to the leasing office and notify the necessary parties of their arrival.
- Maintained cleanliness and appearance of leasing office, ensuring a professional and inviting atmosphere for visitors.
- Engaged with prospective residents via Anyone Home system, facilitating effective communication and enhancing the leasing process.
- Input SM info into Yardi / Add SM to Govt housing Waitlist
- Process Checks into the Yardi check scan system to be sent over to Accounting Dept.
Medical Clerk
U.S. DOD Contractor
Colorado Springs
12.2015 - 09.2017
- Handled incoming multi-line calls to schedule appointments for military personnel, dependents, and retirees, facilitating access to healthcare services.
- Sent patient messages to medical providers across all Military Treatment Facilities in Colorado Springs, ensuring effective communication with primary care and specialty clinics.
- Operated contact center efficiently, managing incoming calls and inquiries.
- Assist in scheduling the Spanish-speaking patients.
- Maintain specific training for MRI scheduling.
- Ensured adherence to regulations by maintaining HIPAA training certification.
- Trained new incoming clerks.
Education
High School Diploma -
Bonita Vista High School
Chula Vista, CA06-2008
Skills
- Customer relationship management
- Calendar management
- Appointment scheduling
- Front desk support
- Attention to detail
- Effective communication
Languages
Spanish, Native or Bilingual
Timeline
Office Administrator
Hunt Companies, Inc
10.2021 - 10.2022
Medical Clerk
U.S. DOD Contractor
12.2015 - 09.2017
High School Diploma -
Bonita Vista High School