Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Castillo

Colorado Springs

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Mountain Post Thrift Shop
06.2024 - Current
  • Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Process and organize donations and merchandise
  • Price items accurately and according to store guidelines
  • Assisit with inventory management and restocking shelves
  • Maintain a clean and organized store environment

Front Desk Night Auditor

IHG Army Hotels
10.2023 - 06.2024
  • Conducting daily audits of hotel operations to ensure accuracy and compliance with company standards through DocMX, Adobe Acrobat and Microsoft Excell.
  • Managing financial transactions, including revenue tracking and reconciliation.
  • Implementing audit procedures to identify discrepancies and improve operational efficiency.
  • Collaborative with the front desk team to enhance customer service and guest satisfaction.
  • Preparing reports detailing audit findings and recommendations for management review.

Main Gate Receptionist

Disneyland Resort
05.2022 - 07.2023
  • Adhering to park policies and procedures for guest safety and security.
  • Being knowledgeable about park events, promotions, and offerings to provide accurate information toguests.
  • Assisting guests with special needs or accommodations.
  • Maintaining a welcoming and friendly atmosphere to guests, complying with company values.
  • Handling guest inquiries and resolving all issues or concerns from guests.

Receptionist

Mark Their Words Speech Therapy
12.2015 - 07.2016
  • Greeting and welcoming patients and visitors in a friendly and professional manner.
  • Maintaining patient records and insuring confidentiality of sensitive information.
  • Collaborating with speech therapists to schedule appointments and manage patient flow for smoothoperations.
  • Providing information about speech therapy services, programs, and resources to patients and families.
  • Collecting payments, processing insurance claims and handling billing inquiries.

Sales Representative

Wireless Advocates
01.2014 - 12.2015
  • Building relationships with customers to ensure repeat business and customer satisfaction.
  • Demonstrating and promoting wireless devices, plans, and accessories to customers in the store.
  • Processing sales transactions, including activating new devices, upgrading plans and handling payments.
  • Educating customers on how to use their new devices, set up accounts, and troubleshooting basic issues.
  • Collaborating with team members and store management to achieve sales, goals and maintain a positivework environment.

Education

GED -

Hopkinsville Community College
Hopkinsville, KY
07.2018

Skills

Knowledgeable in DocMX, Adobe Acrobat, and Microsoft Excell Strong verbal communication skills Team player Excellent time management skills Problem solver Attention to detail Organization skills Adaptability Excellent customer service

Certification

  • AMERICAN REDCROSS CPR CERTIFIED
  • RECOGNITION CERTIFICATIONS FOR “GOING ABOVE AND BEYOND TO RESOLVE A SITUATION OR ISSUE ” “GOING OUT OF YOUR WAY TO MAKE OUR DAY UNFORGETTABLE” AND “SHARING GREAT RECOMMENDATIONS AND UNIQUE INSIGHTS”

Timeline

Sales Associate

Mountain Post Thrift Shop
06.2024 - Current

Front Desk Night Auditor

IHG Army Hotels
10.2023 - 06.2024

Main Gate Receptionist

Disneyland Resort
05.2022 - 07.2023

Receptionist

Mark Their Words Speech Therapy
12.2015 - 07.2016

Sales Representative

Wireless Advocates
01.2014 - 12.2015

GED -

Hopkinsville Community College

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Molly Castillo