Mollie Koehler
PARKER
Summary
Knowledgeable and dedicated candidate with strong attention to identifying inefficiencies, utilizing innovative technology. Committed to collaborating cross-functionally to understand business needs and deliver solutions that align with goals; adapting to new challenges and applying expertise to improve and contribute to the overall success of an organization.
Overview
8
8
years of professional experience
Work History
Research Analyst
Activus Connect
11.2025 - Current
- Targeted studies on obtaining reproducible findings.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Interpreted data and made recommendations from findings.
Customer Service Representative
TEKsystems (Janus Henderson)
09.2025 - 10.2025
- Utilized CRM software to track interactions, ensuring accurate record keeping and follow up actions to individual investments.
- Processed daily financial transactions in support of individual requests.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Representative
Thermo Fisher Scientific Inc.
02.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated clear communication with team members to ensure timely completion of daily and weekly tasks.
- Improved billing efficiency by managing service invoice processing, identifying and resolving inaccuracies through credit and rebilling.
- Supported the onboarding and training initiatives of new hires by creating and updating training materials to align with industry and company standards.
- Demonstrated flexibility by adapting to shifting priorities and adjusting strategies for optimal outcomes.
Customer Service Representative
Booking Holdings
06.2018 - 05.2021
- Demonstrated strong performance by averaging between 60-65 calls per day, far surpassing the expected minimum of 33 calls. Leading to being within the top 2 performers on my team.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor of Science - Information Technology Project Management
Southern New Hampshire University
Manchester, NH02-2026
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05.2010
Skills
- Microsoft 365
- Data entry
- Salesforce
- RMA Processing & Management
- SAP
- Full-cycle account management (AR/AP)
- Quality Control
- Invoicing
- Attention to detail
- Excellent written & oral communication
Timeline
Research Analyst
Activus Connect
11.2025 - Current
Customer Service Representative
TEKsystems (Janus Henderson)
09.2025 - 10.2025
Customer Service Representative
Thermo Fisher Scientific Inc.
02.2022 - 03.2025
Customer Service Representative
Booking Holdings
06.2018 - 05.2021
High School Diploma -
Arsenal Technical High School
Bachelor of Science - Information Technology Project Management
Southern New Hampshire University