Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mollie Hardy

Littleton

Summary

Dynamic Shift Leader at Qdoba Mexican Grill with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and staff training, I foster a collaborative environment that drives engagement and continuous improvement. Recognized for resolving disputes effectively, I prioritize exceptional service and build lasting client relationships.

Overview

5
5
years of professional experience

Work History

Shift Leader

Qdoba Mexican Grill
02.2021 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.

Pet Sitter

Self-employeed
05.2020 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Gave medication to pets following guidelines from owners.
  • Increased client retention rate through excellent communication skills and genuine love for animals.

Education

Seward County Community College
Liberal, KS
05-2025

High School Diploma -

Dakota Ridge Senior High School
Littleton, CO
05-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Staff training and development
  • Goal setting and tracking
  • Multitasking
  • Process improvement
  • Time management

Accomplishments

  • Achieved 5 pay increases by completing my daily duties with accuracy and efficiency.

Timeline

Shift Leader

Qdoba Mexican Grill
02.2021 - Current

Pet Sitter

Self-employeed
05.2020 - Current

Seward County Community College

High School Diploma -

Dakota Ridge Senior High School

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Mollie Hardy