Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
CustomerServiceRepresentative

MÓNICA PÁRAMO ACERO

Summary

Qualified teacher with a degree in foreign languages, specializing in English and French, from the National Pedagogical University.


I have experience in developing and implementing innovative pedagogical tools to enhance teaching and learning outcomes for students across primary, secondary, and adult education levels.


Possess excellent communication skills, with over 7 years of experience in sales and customer service. Additionally, I have experience in the insurance industry as a claims analyst and trainer.


I hold a B2+ level in English and a B1 level in French, with proficiency in Microsoft Office Suite, effective frustration management, quick learning abilities, and adaptability to change.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

IntouchCX / Booking.com
12.2022 - 08.2024
  • Customer Service Representative responsible for advising and guiding property owners in the management of their property within the Booking.com platform

SPANISH AND ENGLISH TEACHER

Colegio Magdalena Ortega de Nariño
06.2022 - 06.2023
  • I taught Spanish and English to students in elementary and high school settings
  • Developed and implemented engaging lesson plans for large groups, promoting interactive learning and effective classroom management
  • Utilized diverse teaching methods to accommodate various learning styles and abilities

CUSTOMER SERVICE REPRESENTATIVE

Concentrix / Macy's
05.2020 - 12.2022
  • Provided expert guidance to customers on website navigation and order tracking
  • Assisted with shipment tracking and resolved issues related to domestic (US) shipments
  • Utilized strong communication skills to ensure customer satisfaction and resolve concerns in a timely and professional manner

CLAIMS ANALYST

Seguroparaviaje.com / Traveler Assistance
01.2016 - 08.2017
  • Expert claims and indemnity analyst with experience in the travel insurance sector
  • Proficient Worldwide Medical Assistance Coordinator, ensuring global support and care
  • Trainer at onboarding and developing new talent for similar roles

COMMERCIAL EXECUTIVE

Chevrolet continuautos
06.2015 - 01.2016
  • In-depth knowledge of automotive products, services, and market trends
  • Excellent communication, negotiation, and closing skills
  • Strong network of industry contacts and relationships

Education

Bachelor - Spanish and Foreign Languages

Universidad Pedagógica Nacional
01.2023

Skills

  • Computer skills
  • Microsoft Office
  • Customer Service
  • Communication Skills
  • Fast Learner
  • Ability to Work in a Team
  • Adaptability
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Problem Solving
  • Interpersonal Communication Skills
  • Critical thinking
  • Active listening

LANGUAGES

Spanish
English
French

Timeline

CUSTOMER SERVICE REPRESENTATIVE

IntouchCX / Booking.com
12.2022 - 08.2024

SPANISH AND ENGLISH TEACHER

Colegio Magdalena Ortega de Nariño
06.2022 - 06.2023

CUSTOMER SERVICE REPRESENTATIVE

Concentrix / Macy's
05.2020 - 12.2022

CLAIMS ANALYST

Seguroparaviaje.com / Traveler Assistance
01.2016 - 08.2017

COMMERCIAL EXECUTIVE

Chevrolet continuautos
06.2015 - 01.2016

Bachelor - Spanish and Foreign Languages

Universidad Pedagógica Nacional
MÓNICA PÁRAMO ACERO