MÓNICA PÁRAMO ACERO
Summary
Qualified teacher with a degree in foreign languages, specializing in English and French, from the National Pedagogical University.
I have experience in developing and implementing innovative pedagogical tools to enhance teaching and learning outcomes for students across primary, secondary, and adult education levels.
Possess excellent communication skills, with over 7 years of experience in sales and customer service. Additionally, I have experience in the insurance industry as a claims analyst and trainer.
I hold a B2+ level in English and a B1 level in French, with proficiency in Microsoft Office Suite, effective frustration management, quick learning abilities, and adaptability to change.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
IntouchCX / Booking.com
Bogotá
12.2022 - 08.2024
- Customer Service Representative responsible for advising and guiding property owners in the management of their property within the Booking.com platform
SPANISH AND ENGLISH TEACHER
Colegio Magdalena Ortega de Nariño
Bogotá
06.2022 - 06.2023
- I taught Spanish and English to students in elementary and high school settings
- Developed and implemented engaging lesson plans for large groups, promoting interactive learning and effective classroom management
- Utilized diverse teaching methods to accommodate various learning styles and abilities
CUSTOMER SERVICE REPRESENTATIVE
Concentrix / Macy's
Bogotá
05.2020 - 12.2022
- Provided expert guidance to customers on website navigation and order tracking
- Assisted with shipment tracking and resolved issues related to domestic (US) shipments
- Utilized strong communication skills to ensure customer satisfaction and resolve concerns in a timely and professional manner
CLAIMS ANALYST
Seguroparaviaje.com / Traveler Assistance
Bogotá
01.2016 - 08.2017
- Expert claims and indemnity analyst with experience in the travel insurance sector
- Proficient Worldwide Medical Assistance Coordinator, ensuring global support and care
- Trainer at onboarding and developing new talent for similar roles
COMMERCIAL EXECUTIVE
Chevrolet continuautos
Bogotá
06.2015 - 01.2016
- In-depth knowledge of automotive products, services, and market trends
- Excellent communication, negotiation, and closing skills
- Strong network of industry contacts and relationships
Education
Bachelor - Spanish and Foreign Languages
Universidad Pedagógica Nacional
01.2023
Skills
- Computer skills
- Microsoft Office
- Customer Service
- Communication Skills
- Fast Learner
- Ability to Work in a Team
- Adaptability
- Ability to Work Under Pressure
- Ability to Multitask
- Problem Solving
- Interpersonal Communication Skills
- Critical thinking
- Active listening
LANGUAGES
Spanish
English
French
Timeline
CUSTOMER SERVICE REPRESENTATIVE
IntouchCX / Booking.com
12.2022 - 08.2024
SPANISH AND ENGLISH TEACHER
Colegio Magdalena Ortega de Nariño
06.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Concentrix / Macy's
05.2020 - 12.2022
CLAIMS ANALYST
Seguroparaviaje.com / Traveler Assistance
01.2016 - 08.2017
COMMERCIAL EXECUTIVE
Chevrolet continuautos
06.2015 - 01.2016
Bachelor - Spanish and Foreign Languages
Universidad Pedagógica Nacional