Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Mónica González Blanco

Bogotá

Summary

Resourceful Customer Sales Representative with 7 years of experience. Dedicated to cost effective financial planning and personal customer relationships. Outstanding knowledge of customer service and modern negotiation tactics. Leader. I like helping others and I´m good providing support and knowledge.

Overview

7
7
years of professional experience

Work History

Customer Sales Representative

Asurion
06.2023 - 12.2023
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
  • Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.

Customer Service Representative

24-7 Intouch
06.2021 - 12.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Translator and Interpreter

Kobac S.A.S
02.2018 - 05.2021
  • Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
  • Streamlined communication between international business partners by providing precise interpretation services during meetings and conferences.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Facilitated seamless communication during international events, such as conferences, seminars, and workshops, through on-site interpreting services.

Customer Sales and Service Expert

Convergys
12.2016 - 09.2017
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Enhanced mentee performance by providing personalized guidance and support.

Education

No Degree - International Business

Universidad Santo Tomás
Bogotá, Colombia

High School Diploma -

Colegio Grupo Educativo Bacatá
Bogotá, Colombia
12.2014

Skills

  • Sales Negotiation
  • Company Policies
  • Excellent communication
  • Team collaboration
  • Multitasking
  • Effective Communication
  • Leadership Training
  • New Hire On-Boarding
  • Team Leadership

Affiliations

  • editor
  • content creator
  • independent English teacher

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

References available upon request.

Timeline

Customer Sales Representative

Asurion
06.2023 - 12.2023

Customer Service Representative

24-7 Intouch
06.2021 - 12.2022

Translator and Interpreter

Kobac S.A.S
02.2018 - 05.2021

Customer Sales and Service Expert

Convergys
12.2016 - 09.2017

No Degree - International Business

Universidad Santo Tomás

High School Diploma -

Colegio Grupo Educativo Bacatá

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Mónica González Blanco