Michelle Manzanares
Denver
Summary
Driven and results-oriented professional with a strong desire to embrace new challenges. Recognized for a solid work ethic, adaptability, and exceptional interpersonal skills, with proven ability to work independently and quickly acquire new competencies. My diverse experiences from an early age have shaped a versatile and well-rounded skill set. Demonstrating initiative and resilience, I successfully founded and managed two businesses without prior experience, showcasing entrepreneurial spirit and determination. I am now eager to pursue new opportunities where I can leverage my adaptability, continue to grow, and contribute meaningfully. I view every experience as an opportunity to learn, and I am committed to ongoing personal and professional development.
Overview
13
13
years of professional experience
Work History
HR Onboarding Specialist
AVI Roofing and Gutters
07.2023 - Current
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
- Provided support in developing training materials for new employees.
- Provided guidance on benefits enrollment and payroll setup.
- Identified areas for improvement within the current onboarding program.
- Weekly Payroll
- Payroll Reports
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
- Facilitated communication between managers and new employees throughout the onboarding process.
- Developed and implemented onboarding plans for new hires.
- Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
- Developed training materials to enhance employee understanding of company systems and protocols.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
Owner/Operator
Pour Decisions Sport Tavern
01.2023 - 05.2023
- Analyzed market trends to identify new business opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed strategic plans to increase profitability and efficiency.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Maintained accurate records of sales transactions using point-of-sale system.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Inspected bar area to ensure cleanliness and proper setup.
- Monitored stock levels of food items and ordered more when necessary.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Developed and implemented marketing strategies to increase customer engagement and retention.
- Trained and mentored staff on customer service best practices and operational procedures.
Owner/Operator
Mambo Cafe Eatery & Bar
03.2017 - 02.2023
- Communicated regularly with customers to gain insights into their needs.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Developed schedules for bartenders, servers and other staff members.
- Maintained accurate records of sales transactions using point-of-sale system.
- Rotated stock items regularly to ensure freshness and minimized waste.
- Ordered food from suppliers based on estimated needs for upcoming days, weeks, months of service.
- Followed all health regulations related to food storage and sanitation standards.
- Operated deep fryers, grills, ovens, broilers, or other kitchen equipment to prepare foods.
- Managed daily operations to optimize service quality and customer satisfaction.
- Coordinated inventory management to minimize waste and maintain stock levels effectively.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting processes.
Administrative Assistant
MJF Roofing and Construction
05.2013 - 01.2017
- Processed invoices for payment
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Prepared contracts with clients and subcontractors.
- Removed debris from construction sites and disposed of it properly.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
Education
Some College (No Degree) - Paralegal Studies
Everest College
Thornton, COHigh School Diploma -
Adams City High School
Commerce City, CO05-2012
Skills
- Onboarding processes
- Benefits administration
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Documentation and recordkeeping
- HR data management
- Payroll management
- Employee relations
- Talent acquisition
- Recruitment management
- Human resources support
- Microsoft office
- Policy and procedure writing
- Cash handling
- Customer service excellence
- Cash management
- Conflict resolution
- POS systems
Affiliations
- Event Committee
References:
References available upon request.
Timeline
HR Onboarding Specialist
AVI Roofing and Gutters
07.2023 - Current
Owner/Operator
Pour Decisions Sport Tavern
01.2023 - 05.2023
Owner/Operator
Mambo Cafe Eatery & Bar
03.2017 - 02.2023
Administrative Assistant
MJF Roofing and Construction
05.2013 - 01.2017
High School Diploma -
Adams City High School
Some College (No Degree) - Paralegal Studies
Everest College