Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Vang

Erie

Summary

Sales operations and CRM specialist with 12+ years of experience supporting high-performing sales teams through data-driven insights, process optimization, and customer relationship management. Proven expertise in CRM systems (CSC2, SAP) for pipeline tracking, sales reporting, and client engagement. Skilled in leading trainings, mentoring peers, and driving adoption of best practices to improve efficiency and sales effectiveness. Recognized for delivering actionable analytics, supporting new product launches, and partnering cross-functionally to achieve business objectives.

Overview

11
11
years of professional experience

Work History

Jewelry Consultant

ShaneCo
12.2017 - Current
  • Served as CRM (CSC2) subject matter expert, managing customer data, tracking purchase patterns, scheduling appointments, and identifying sales opportunities.
  • Maintained detailed sales records and performance metrics to support pipeline tracking, goal achievement, and leadership reporting.
  • Led peer coaching and new hire training, delivering sessions on CRM usage, sales processes, customer engagement, and company policies to ensure consistent team performance.
  • Managed inventory and merchandise workflows using SAP, including inbound/outbound transactions, shipment tracking, and discrepancy resolution.
  • Cross-trained in customer service operations, supporting front-end processes, sales transactions, and client follow-ups.
  • Supported the launch of the virtual sales department (2020) and introduction of new product lines, coordinating staff readiness, workflows, and inventory management.
  • Reviewed customer feedback and online reviews to identify trends and implement process improvements that enhanced client satisfaction.
  • Recognized with GEM Award (2020) and Million Dollar Club (2020–2024) for consistently exceeding sales goals and driving operational excellence.

Sales Associate

JCPenney
06.2014 - 12.2017
  • Organized and maintained product displays and floor layouts to optimize space and align with company merchandising standards.
  • Conducted daily inventory checks and restocked merchandise to ensure accurate stock levels and product availability.
  • Verified incoming shipments for quality, accuracy, and compliance with internal standards, inspecting for damage or labeling issues.
  • Partnered with management on layout adjustments, visual displays, and promotional setups to drive sales and operational efficiency.
  • Supported seasonal transitions, including fixture installation, signage updates, and product reorganization to streamline store operations.
  • Collaborated with management and vendors to launch the Major Appliance department, assisting with merchandising setup, product placement, signage, and customer education initiatives.

Education

Erie High School
Erie, CO

No Degree - Integrative Physiology

University of Colorado Boulder
Boulder, CO
01-2014

No Degree -

Front Range Community College
Westminster, CO
01-2015

Skills

  • Customer tracking
  • Inventory control
  • Transaction processing
  • Product promotion
  • Marketing
  • Event planning
  • Sales target achievement
  • Appointment scheduling
  • Communication proficiency
  • Exceptional customer service
  • Building rapport
  • Consultative sales

Timeline

Jewelry Consultant

ShaneCo
12.2017 - Current

Sales Associate

JCPenney
06.2014 - 12.2017

Erie High School

No Degree - Integrative Physiology

University of Colorado Boulder

No Degree -

Front Range Community College

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Mitchell Vang