Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Nissen

Berthoud

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

20
20
years of professional experience

Work History

Concrete Pumping Operations Manager

Titan Concrete Pumping
Berthoud
09.2021 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Enforced federal, state, local and company rules for safety and operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Concrete Pump Operator

Colorado Concrete Pumping
Loveland
03.2019 - 09.2022
  • Inspected and maintained concrete pump equipment to ensure proper functioning.
  • Inspected tools in field and in shop to verify functionality and effectiveness.
  • Filled water tanks before each project to secure valves.
  • Monitored equipment and adjusted controls to start and operate pumps, efficiently meeting schedule demands.
  • Connected pump hoses and pipelines to transfer material.
  • Cleaned up spills using appropriate safety measures when necessary.
  • Lubricated and maintained machines prior to setup, calibration and operation.
  • Followed all company policies related to safety protocols while operating the concrete pump.
  • Communicated effectively with customers regarding orders placed and potential delays in service.
  • Ensured that all safety regulations were followed while operating the concrete pump.
  • Checked machinery parts for wear and tear prior to use each day.
  • Operated boom and concrete pump to place concrete in desired locations.
  • Maintained records of daily work activities including hours worked and amount of material pumped.
  • Performed regular maintenance on equipment such as lubrication, cleaning, and checking fluid levels.
  • Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
  • Operated the boom of the concrete pump in a safe manner for accurate placement of concrete material.
  • Collaborated with supervisors or other personnel to discuss operational issues or problems encountered during operations.
  • Provided assistance to co-workers during difficult operations or when extra help was needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Concrete Pump Operator

Southwest Concrete Pumping
Loveland
01.2010 - 03.2019
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with supervisors or other personnel to discuss operational issues or problems encountered during operations.
  • Adhered strictly to OSHA standards while performing tasks associated with concrete pumping operations.
  • Set up hoses, pipes and clamps at job sites according to specifications.
  • Operated the boom of the concrete pump in a safe manner for accurate placement of concrete material.
  • Maintained records of daily work activities including hours worked and amount of material pumped.
  • Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
  • Operated boom and concrete pump to place concrete in desired locations.

Concrete Pump Operator

O'Briens Concrete Pumping
Denver
07.2005 - 01.2010
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with supervisors or other personnel to discuss operational issues or problems encountered during operations.
  • Adhered strictly to OSHA standards while performing tasks associated with concrete pumping operations.
  • Set up hoses, pipes and clamps at job sites according to specifications.
  • Operated the boom of the concrete pump in a safe manner for accurate placement of concrete material.
  • Loaded, transported, and unloaded concrete materials from the truck to the desired location.
  • Operated boom and concrete pump to place concrete in desired locations.
  • Checked machinery parts for wear and tear prior to use each day.
  • Ensured that all safety regulations were followed while operating the concrete pump.
  • Followed all company policies related to safety protocols while operating the concrete pump.
  • Lubricated and maintained machines prior to setup, calibration and operation.
  • Loaded and unloaded concrete pump attachments to meet specific job requirements.
  • Cleaned up spills using appropriate safety measures when necessary.
  • Connected pump hoses and pipelines to transfer material.
  • Inspected and maintained concrete pump equipment to ensure proper functioning.

Education

High School Diploma -

Niwot High School
Niwot, CO
05-2000

Education

Huron University
Huron

Skills

  • Environmental compliance
  • Structural repairs
  • Heavy machinery handling
  • Traffic control
  • Vehicle inspection
  • Concrete mix knowledge
  • Pump attachment maintenance
  • Fall protection
  • Boom pump operations
  • Concrete pump truck driving
  • Pump maintenance
  • Hydraulic systems
  • Hand signals
  • Safety procedures
  • Site conditions evaluation
  • Hazard identification
  • Site preparation
  • Ground stabilization
  • Concrete placement
  • Safety regulations compliance
  • Pump cleaning

Timeline

Concrete Pumping Operations Manager

Titan Concrete Pumping
09.2021 - Current

Concrete Pump Operator

Colorado Concrete Pumping
03.2019 - 09.2022

Concrete Pump Operator

Southwest Concrete Pumping
01.2010 - 03.2019

Concrete Pump Operator

O'Briens Concrete Pumping
07.2005 - 01.2010

High School Diploma -

Niwot High School

Education

Huron University

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Mitchell Nissen