Mitchell Heinen
Denver
Summary
Experienced manager with a proven track record in leadership, problem-solving, and mentoring within fast-paced environments. Demonstrated ability to adapt quickly to challenges and implement solutions that enhance operational efficiency and profitability. Skilled in overseeing sales and business activities, driving revenue growth through effective team management and customer service excellence. Committed to employee development, fostering skills that improve overall customer experiences.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Penske Truck Rental
Denver
09.2022 - Current
- Supervise and cultivate branch employee performance through active training and mentoring.
- Responsible for influencing customer satisfaction, increasing revenue, and overseeing operational effectiveness and quality.
- Build and maintain relationships with customers and the community to establish long-term business growth.
- Organize and implement strategies for daily operations according to the volume of reservations and needs of local accounts.
- Establish and maintain open communication channels with the service department to ensure prompt resolution of vehicle issues and minimize downtime.
- Review and utilize reports and implement action plans focusing on deficient areas.
- Reviewed financial statements including P&L statements to ensure revenue targets were met.
Assistant Rental Manager
Penske Truck Rental
Denver
01.2021 - 08.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter reservations, cancel accounts, or obtain details of complaints.
- Handle inbound and outbound sales process.
- Generate new business leads and maintain existing customer relationships.
- Manage and oversee fleet of vehicles.
- Coordinate all aspects of customer’s accounts.
- Ensure complete customer satisfaction in a fast-paced environment.
- Match vehicle demand with availability.
- Projects and tasks as assigned by supervisor.
- Managed shift equipment and materials.
Management Trainee
Penske Truck Rental
Denver
03.2020 - 01.2021
Rental Representative
Penske Truck Rental
Kansas City
10.2019 - 03.2020
Education
Bachelor of Science - Business Administration
University of Kansas
Lawrence, KS08.2020
Skills
- Customer relationship management
- P&L management
- Conflict management
- Personnel training and development
- Collaborative team member
- Team building
Timeline
Branch Rental Manager
Penske Truck Rental
09.2022 - Current
Assistant Rental Manager
Penske Truck Rental
01.2021 - 08.2022
Management Trainee
Penske Truck Rental
03.2020 - 01.2021
Rental Representative
Penske Truck Rental
10.2019 - 03.2020
Bachelor of Science - Business Administration
University of Kansas