Misty Mitchell

Accomplished District Manager experienced in directing operations, sales, and staffing for over 300 employees across multiple locations. Achieved increased revenue through improvements in employee retention, training, and risk management. Focused on inspiring and motivating teams to excel in challenging environments.

• 10 years of managerial experience.
• Corporate trainers for multiple sites.
• Homeland Security Certified.

• Securitas, Denver, CO, District Manager, 09/20, Present, Increase client satisfaction, employee training, scheduling, payroll, coaching and development, counseling, discipline, officer promotion, risk management and mitigation, workers compensation, site supervisor development, reporting, incident reporting, client meetings and training, invoicing, business development, overseeing 46 client sites., District Managers routinely meet with employees for performance evaluations, training, development, recognition, corrective actions, uniform, equipment, and site inspections, timekeeping, and more., Assigned to multiple problematic clients due to business acumen and ability to improve relationships and provide world class customer service., Most accurate payroll processing for Branch 62355 and Branch 60948., Directly responsible for over 200 employee schedules, payroll, discipline and promotions.
• Walmart, Elizabeth, CO, Front End Lead, 02/19, 09/20, Customer relations, complete money management for the entire store and all registers, drawer audits, customer escalations, customer compliments, scheduling, timekeeping, training, inventory and ordering., Hire, train and mentor, schedule, evaluate, motivate, review, and lead my team by example., Identified risk and threat assessment — developed risk mitigation plans and procedures., Drug and alcohol evaluations., Performance evaluations.
• Kia, Greenwood Village, CO, Driver, 10/17, 10/18, Ordered parts, developed efficient routes, handled customer complaints and escalations, provided customer service.
• Kwik Trip, Hastings, Minnesota, Assistant Lead, 08/15, 10/17, Customer relations, complete money management for the entire store and all registers, drawer audits, customer escalations, customer compliments, scheduling, timekeeping, training, inventory, food preparation, temperature logs, and ordering., Hire, train, mentor, schedule, evaluate, motivate, review, and lead my team by example., Identified risk and threat assessment — developed risk mitigation plans and procedures., Completed Gas and Food Certifications., Secret shopper to ensure compliance to standards., Drug and alcohol evaluations., Performance evaluations.
• Douglas County, Castle Rock, CO, Special Needs Transportation, 08/13, 08/15, Transported special needs children to and from multiple locations safely, administered medications, dealt with mental health/behavioral issues, created a safe and enjoyable environment for passengers, deescalated critical situations, and more., C.P.R., certified, A.E.D. certified, C.I.T (Crisis Intervention Training), Sure-Lok trained., Interacted with Law enforcement and Fire Departments., Safety and intense training drills with the school district.
• Western Convenience, Castle Rock, CO, Manager & Floating Training Manager, 02/10, 08/15, Employee training, scheduling, payroll coaching and development, counseling, discipline, employee promotion, risk management and mitigation, workers compensation, state reporting, sold and tracked Lottery sales, incident reporting, invoicing, product promotion and placement, and more., Engaged manager and trainer routinely meet with employees for performance evaluations, training, development, recognition, corrective actions, uniform, equipment, gas pump inspections, credit card reader inspections, scheduling, timekeeping, and more., Assigned to floating manager to train other managers at multiple sites., Hire, train, mentor, schedule, evaluate, motivate, review, and lead my team by example., Drug and alcohol evaluations., Performance evaluations.