Misty Casias
Colorado Springs
Summary
Dynamic delivery driver with a clean driving record and strong customer service skills, honed at Amazon. Proven ability to optimize routes using GPS technology, enhancing delivery efficiency. Recognized for maintaining high safety standards and fostering teamwork, ensuring timely package arrivals and exceptional customer satisfaction.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Knowledgeable [Desired Position] with strong track record of leading teams efficiently and maintaining high operational standards. Successfully managed shift operations, ensuring seamless workflow and adherence to company policies. Demonstrated excellent leadership and problem-solving skills, fostering collaborative team environment.
Management professional prepared to lead teams effectively and ensure smooth shift operations. Proven ability to oversee daily tasks, maintain high standards, and address challenges promptly. Known for strong team collaboration and achieving results, with key skills in conflict resolution and time management.
Experienced security professional prepared to lead and manage teams effectively. Proven ability to ensure safety protocols, oversee incident response, and maintain compliance. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, strategic thinking, and excellent problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Colorado Springs, CO
12.2025 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Communicated effectively with customers regarding delivery status and issues.
- Utilized handheld devices for tracking deliveries and managing inventory.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Delivery Driver
DoorDash
Colorado Springs, CO
02.2025 - Current
- Delivered food promptly while ensuring order accuracy and quality standards.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers to confirm orders and resolve issues.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety.
- Leveraged time management skills to handle multiple deliveries within tight schedules.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Security Supervisor
Watchdogs Security
Colorado Springs, CO
08.2024 - 01.2025
- Supervised security personnel to ensure adherence to protocols and safety regulations.
- Coordinated incident response efforts, ensuring effective communication with local authorities.
- Developed training materials for new hires, promoting consistency in security practices.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular inspections of premises to identify potential security risks.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
Shift Supervisor
Service Source
Colorado Springs, CO
04.2022 - 08.2024
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members to enhance productivity and workflow efficiency.
- Collaborated with management to develop strategies for improving team productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supervised ongoing daily production phases.
Assistant Manager
Billy Sims Bbq
Colorado Springs, CO
03.2021 - 07.2021
- Supervised daily operations, ensuring efficiency in food preparation and customer service.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management procedures, reducing waste and improving stock accuracy.
- Assisted in developing marketing strategies to enhance local outreach and customer engagement.
- Monitored compliance with health and safety regulations, maintaining a safe dining environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Motel Manager
La Fon Motel
Manitou Springs, CO
12.2016 - 12.2017
- Managed daily operations to ensure optimal guest satisfaction and property maintenance.
- Developed and implemented efficient booking procedures, enhancing operational workflow.
- Trained and mentored staff on customer service standards and motel policies.
- Oversaw inventory management, ensuring proper stock levels for supplies and amenities.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Resolved guest complaints promptly, improving overall customer experience ratings.
- Analyzed financial reports to identify cost-saving opportunities in property management.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
Education
High School Diploma -
Pueblo County High School
Pueblo, CO05.2002
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Dispatch communication
- Vehicle inspection
- Safe driver training
- Cargo handling
- Workplace safety
- Employee training
- Staff motivation
- Team leadership
- Access control
- Security management
- Crisis management
- Patrol supervision
- Physical security
- Security training
- Patrolling
- First aid certified
- Hardworking and responsible
Certification
First aid certification and First aid instructor..
Timeline
Delivery Driver
Amazon
12.2025 - Current
Delivery Driver
DoorDash
02.2025 - Current
Security Supervisor
Watchdogs Security
08.2024 - 01.2025
Shift Supervisor
Service Source
04.2022 - 08.2024
Assistant Manager
Billy Sims Bbq
03.2021 - 07.2021
Motel Manager
La Fon Motel
12.2016 - 12.2017
High School Diploma -
Pueblo County High School