Misty Bagues
Fort Collins
Summary
Customer service professional with expertise in fostering strong client and team relationships. Proven ability to proactively solve problems and adapt to new challenges. Strong organizational, listening, and communication skills drive team success and enhance positive outcomes.
Overview
2027
2027
years of professional experience
Work History
Prime Now Shopper
Whole Foods
Fort Collins
09.2020 - Current
- Started position in Oakland, CA and transferred to the Fort Collins location in May of 2023
- Select customer grocery items using handheld device within Whole Foods Market and packed groceries for driver pickup.
- Assist customers on the floor and provide support at the front register.
- Engaged in training to improve product knowledge and customer service skills.
Assistant Manager/Shift Leader
Ocean View Cafe
Montara
09.2020 - 12.2022
- Executed front and back of house duties, greeting customers, taking orders, resolving minor customer issues, processing cash and POS transactions, and managing daily inventory and supply restocking.
- Assisted in managing daily cafe operations and staff scheduling.
- Onboarded new employees and assigned tasks to ensure smooth integration into the team.
- Guided customers in choosing items along with cross-selling, upselling, and/or referring products.
- Coordinated all weekly catered functions, both in-house and off-site, ensuring successful execution and customer satisfaction.
- Maintained overall sanitation and cleanliness of work areas, banquet rooms, and storage areas.
Reception Lead / Esthetician / Retail Sales
Premier Barbershop and Medispa
Honolulu
11.2018 - 08.2020
- Onboarded new hires, maintained staff work schedule and vacation schedules, maintained shop records through data entry and filing hard copies, completed bank deposits, and balanced daily financial reports.
- Greeted clients warmly at reception and provided guidance on treatment options based on their individual goals.
- Assisted barbers and nurses to support daily operations.
- Collaborated with barbershop team to ensure seamless service experience.
- Performed administrative duties including answering phone, returning client calls and scheduling appointments, ordering supplies and equipment, processing payments and responding to customer email inquiries.
- Maintained a clean and professional work environment by adhering to all safety protocols and regulations.
- As a licensed esthetician provided facial and waxing services to clients as needed.
- Organized community events to enhance engagement and promote services through effective planning and execution.
- Created special packages for promotions or seasonal specials.
- Established relationships with vendors to ensure timely supply of materials needed for treatments.
- Conducted product knowledge sessions for staff members regarding new products or services being introduced into the spa and salon menu.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Esthetician / MT and Reception
Bellaviva Spa Salon
Waipahu
09.2015 - 09.2018
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Attended continuing education courses related to esthetics industry advancements.
- Greeted clients upon arrival and provided tailored information about services to meet their needs.
- Maintained detailed records of client visits and treatments to enhance personalized service.
- Answered multi-line phone, returned clients' calls and scheduled appointments.
Esthetician / MT and Reception
Pala'zio Spa Salon
'Aiea
02.2015 - 09.2018
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Advised clients on personalized home care regimens to achieve desired skin outcomes.
- Maintained detailed records of client visits, treatments, and product purchases to support tailored services.
- Managed multi-line phone system, responded to client inquiries, and scheduled appointments efficiently.
- Operated cash registers to receive payments from patrons.
- Maintained cleanliness of treatment room and equipment between appointments.
Massage Therapist
Bearcreek ChiroMed
Wildomar
08.2011 - 08.2012
- Delivered therapeutic massage treatments, including Swedish, deep tissue, pregnancy, and sports massages, tailored to individual client needs.
- Applied targeted massage techniques to alleviate specific client conditions.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Collaborated with chiropractic team to enhance patient care outcomes.
- Established a calming environment with essential oils and soothing music to enhance client relaxation during sessions.
- Maintained a clean and organized work environment while adhering to safety protocols.
Massage Therapist
Jade Aveda Salon/Spa
Rancho Cucamonga
11.2008 - 05.2009
- Performed various massage techniques including deep tissue, Swedish, prenatal, and hot stone to promote relaxation and alleviate muscle tension.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Reviewed client medical histories to inform treatment planning.
- Educated clients on health and wellness benefits of massage therapies to support goal achievement.
- Guided clients on post-treatment care and suggested follow-up sessions to enhance recovery.
- Recorded client sessions and feedback to evaluate treatment effectiveness and inform adjustments.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
Keyholder
Ana's Linen
Temecula
2004 - 2006
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Executed store opening and closing procedures, ensuring smooth daily operations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and supervised staff to enhance customer service skills and product knowledge, contributing to store revenue.
- Coordinated with management to identify key tasks and effectively delegate responsibilities to staff.
- Assisted customers with product selection and provided exceptional service.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized and maintained merchandise displays to enhance store aesthetics.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
Admin Assistant/Secretary to Maintenance Supervisor
Menifee & Oak Quarry Country Clubs
Menifee / Riverside
2001 - 2004
- Answered and directed phone calls, performed filing, typing, binding, copying, and scanning, sorted and distributed mail to ensure smooth office operations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents and records in an organized fashion according to established protocol.
- Facilitated communication across departments to enhance collaboration and information flow.
- Composed letters, memos, reports, emails, and presentations to support management staff in effective communication.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed inventory, maintained vendor relationships, and ordered supplies for operations.
Special Events Coordinator Assistant
Temecula Valley Chamber of Commerce
Temecula
2000 - 2001
- Coordinated logistics for community events and programs, enhancing overall attendee experience.
- Managed vendor relationships, ensuring reliable delivery of services and supplies for seamless event operations.
- Researched and secured venues, contributing to successful execution of events and programs.
- Assisted in developing marketing materials such as invitations, brochures or flyers promoting upcoming special events.
Receptionist
Heritage Escrow Offices
Orange County
1998 - 2000
- Greeted clients and efficiently directed them to appropriate personnel, enhancing customer experience.
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Supported team members with administrative tasks during peak periods, contributing to overall office productivity.
- Provided coverage for vacations and medical leaves across multiple Heritage Escrow offices in Orange County, CA, ensuring continuity of operations for 2 years.
Education
Esthetics -
Marinello school of Beauty
Murrieta, CA01-2011
Massage Therapy -
Maric (Kaplan) College
Riverside, CA01-2008
High School Diploma -
Murrieta Valley High School
Murrieta, CA01-1998
Skills
- Customer service
- Payment processing
- Data entry
- Administrative tasks
- Front desk management
- Reception operations
- Office operations
- Clerical tasks
- Attention to detail
- Phone etiquette
- Packaging efficiency
- Medical terminology knowledge
Timeline
Prime Now Shopper
Whole Foods
09.2020 - Current
Assistant Manager/Shift Leader
Ocean View Cafe
09.2020 - 12.2022
Reception Lead / Esthetician / Retail Sales
Premier Barbershop and Medispa
11.2018 - 08.2020
Esthetician / MT and Reception
Bellaviva Spa Salon
09.2015 - 09.2018
Esthetician / MT and Reception
Pala'zio Spa Salon
02.2015 - 09.2018
Massage Therapist
Bearcreek ChiroMed
08.2011 - 08.2012
Massage Therapist
Jade Aveda Salon/Spa
11.2008 - 05.2009
Keyholder
Ana's Linen
2004 - 2006
Admin Assistant/Secretary to Maintenance Supervisor
Menifee & Oak Quarry Country Clubs
2001 - 2004
Special Events Coordinator Assistant
Temecula Valley Chamber of Commerce
2000 - 2001
Receptionist
Heritage Escrow Offices
1998 - 2000
Esthetics -
Marinello school of Beauty
Massage Therapy -
Maric (Kaplan) College
High School Diploma -
Murrieta Valley High School