Misti Garcia
Pueblo
Summary
Dynamic customer service professional with a strong foundation in team leadership and problem-solving. Committed to creating welcoming environments and ensuring customer satisfaction in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Crew Member
Sonic Drive In
Pueblo
05.2025 - 04.2026
- Provided excellent customer service in a fast-paced drive-in restaurant environment.
- Handled cash transactions and processed customer payments, maintaining accuracy and efficiency in the register.
- Recorded customer orders accurately and efficiently, contributing to streamlined service at the drive-in restaurant. from patrons and input selections into store computer system.
- Prepared and served food and beverages, ensuring compliance with company standards for quality and presentation.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed safety and sanitation guidelines during food preparation and service.
- Assisted in training new crew members on operational procedures.
Bartender
Parise's Lounge
Pueblo
01.2025 - 02.2026
- Prepared and served a variety of cocktails and beverages to customers.
- Prepared cocktails and mixed drinks using various ingredients. according to established recipes and customer preferences.
- Engaged with customers to create a welcoming atmosphere at Parise's Lounge.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness and organization of the bar area during shifts.
- Handled cash transactions and processed payments efficiently at the bar.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Preschool/Daycare teacher aid
Southside Children's Center
Pueblo
02.2024 - 01.2025
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Supervised children during meal times, playtime, and other activities.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented classroom management techniques to maintain a positive learning atmosphere.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Supported children in toilet training by providing guidance and encouragement during bathroom visits.
- Communicated regularly with parents about child progress and behavioral developments.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
Shift Leader
Sonic Drive In
Pueblo
01.2022 - 12.2023
- Supervised team members during peak hours to ensure timely service delivery.
- Trained new staff on menu items and customer service protocols.
- Resolved customer complaints swiftly to maintain satisfaction standards.
- Maintained organized work environment by delegating tasks and monitoring progress.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Bartender
Pueblo Convention Center and Memorial Hall
Pueblo
03.2018 - 06.2022
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained composure during busy periods, delivering exceptional customer service to enhance guest experience.
- Trained new bartenders on operational procedures and drink preparation techniques.
- Set up and dismantled bar for each shift, ensuring readiness for service and maintaining cleanliness.
- Processed cash transactions and payments, ensuring accuracy and speed to maintain service flow.
- Helped prepare bar area for service by arranging supplies and equipment.
- Arranged bottles and glasses behind bar to make attractive displays.
Education
Associate of Arts - Radiology
PCC
Pueblo04-2028
Skills
- POS operation
- Cash handling
- Food safety practices
- Safe food handling
- Customer service
- Customer engagement
- Customer interaction
- Problem resolution
- Conflict resolution
- Time management
- Team collaboration
- Leadership qualities
- Food running
Timeline
Crew Member
Sonic Drive In
05.2025 - 04.2026
Bartender
Parise's Lounge
01.2025 - 02.2026
Preschool/Daycare teacher aid
Southside Children's Center
02.2024 - 01.2025
Shift Leader
Sonic Drive In
01.2022 - 12.2023
Bartender
Pueblo Convention Center and Memorial Hall
03.2018 - 06.2022
Associate of Arts - Radiology
PCC