Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mismak Baharu

Denver

Summary

Dedicated Wheelchair Agent at G2 with expertise in disability awareness and wheelchair navigation. Successfully streamlined check-in processes, significantly reducing wait times and enhancing passenger comfort. Recognized for professionalism and adaptability, while training new agents in best practices and fostering a collaborative team environment. Committed to providing exceptional support to special needs passengers.

Overview

6
6
years of professional experience

Work History

Uber Driver

Uber
08.2024 - 06.2025
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Wheelchair Agent

G2
08.2022 - 07.2024
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.

Restaurant Waiter

Brookdale Assisted Living
05.2019 - 07.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Education

Thomas Jefferson
3950 S Holly St Denver Colorado 80237
05.2021

Skills

  • Disability awareness
  • Wheelchair navigation
  • Safety awareness
  • Professionalism and courtesy
  • Route planning
  • Problem-solving abilities
  • Physical stamina
  • Adaptability
  • Emergency response
  • Professionalism

Languages

Amharic
Native or Bilingual

Timeline

Uber Driver

Uber
08.2024 - 06.2025

Wheelchair Agent

G2
08.2022 - 07.2024

Restaurant Waiter

Brookdale Assisted Living
05.2019 - 07.2019

Thomas Jefferson

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Mismak Baharu