Misael Orozco
Customer Service Representative
Barranquilla
Summary
Young, responsible, proactive, motivated and growth-oriented. Experienced with customer interaction and problem resolution, ensuring positive experience for each caller. Uses effective communication techniques to manage diverse customer needs and expectations. Excellent record maintaining composure under pressure.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Trusted Advisor
Sanitas Medical Center
12.2023 - 06.2024
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Provided exceptional customer service to patients through active listening and empathy, and addressing inquiries and resolving issues related to scheduling or billing concerns.
Travel Ambassador
Airbnb
06.2023 - 04.2024
- Answered and managed approximately 30 to 40 cases for a major travel account
- Assisted clients with reservations, changes, and general inquiries
- Maintained a calm, clear tone and professional attitude in fast-paced situations
- Demonstrated strong multitasking and time management during peak hours
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
Bachiller Comercial -
Colegio Metropolitano De Soledad
Soledad, Atlántico 02.2015 - 12.2022
Skills
- Excellent verbal communication
- Clear and professional phone etiquette
- Customer record updates
- Fast learner
- Team player
- Self-motivated
- Organized
- Able to work flexible schedules, including weekends and holidays
Timeline
Trusted Advisor
Sanitas Medical Center
12.2023 - 06.2024
Travel Ambassador
Airbnb
06.2023 - 04.2024
Bachiller Comercial -
Colegio Metropolitano De Soledad
02.2015 - 12.2022
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