Mirna Lezama Gomez
Brighton
Summary
Dynamic professional with a proven track record at Colorado Credit Union, excelling in financial transaction oversight and problem-solving. Adept at fostering team collaboration and enhancing customer satisfaction through effective communication and appointment scheduling. Recognized for maintaining a zero error rate in cash handling while delivering exceptional service. Fluent in Spanish, enhancing member engagement. Skilled Universal Associate with comprehensive background in financial services and customer relations. Brought strong communication skills, problem-solving abilities, and knowledge of banking processes to previous roles. Noted for enhancing customer satisfaction and fostering positive client relationships while consistently meeting business objectives. Known for adaptability and ability to successfully navigate complex projects in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Associate
Colorado Credit Union
Brighton
04.2024 - Current
- Phone calls
- Scheduling appointments for loan and Personal banker
- Open accounts in professional way
- Daily computer work , skills, fax and emails
- Call backs for fast solution on inquiry from members
- Fast problem solver
- Multi tasking
- Spanish fluent
- Team player help when needed
- Reliable, on time.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Resolved customer issues efficiently while maintaining a professional attitude at all times.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Assisted customers with selecting items and completing purchases in a timely manner.
Learning Ambassador
Amazon
Thornton
08.2022 - 04.2023
- Delivered lectures to promote student engagement for work environment
- Assisted in designing lesson plans that incorporated innovative teaching methods
- Provided individual guidance to students on course selection, career planning, and academic progress
- Maintained an up-to-date database of relevant work training modules
- Evaluated New hires and rehire performance through assessments such as quizzes and visual performances
- Monitored student behavior during class sessions and provided constructive feedback when needed
Dental Assistant/ Receptionist
Open and Affordable Dental
Brighton
08.2021 - 07.2022
- Educated patients on proper oral care habits and disease prevention
- Offered gentle support and delivered compassionate care during dental procedures
- Participated in continuing education courses related to current dental practices and procedures
- Took digital X-rays and intraoral photographs
- Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy
- Documented dental and medical history prior to appointment
- Performed chair-side dental procedures in a timely manner
- Monitored patient progress and reported changes to the dentist
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
Shift Lead Manager
Walgreens
Brighton
11.2020 - 06.2021
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Recruited and trained employees, fostering customer service mission and objectives
- Interacted with customers to quickly handle escalated queries and complaints
- Demonstrated ability to develop and implement customer service policies and procedures
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions
- Analyzed customer feedback and identified areas of improvement
Education
GED -
Capital Region Boces
New York, NY08.2018
Skills
- Financial Transaction Oversight
- Educational Strategies
- Reading comprehension
- Learning and Development
- Dental Terminology Knowledge
- Account updating
- Dental equipment
- Positive reinforcement strategies
- Appointment scheduling
- Call and email handling
- Group learning
- Incoming call reception
- Cash counting
- Postoperative Care Coordination
- Student Records Management
- Deposit and withdrawal management
- Safety Compliance Monitoring
- Phone inquiries
- Time management
- Problem solving
- Team collaboration
- Bill payment receipt
- Adaptability and flexibility
Certification
- First Aid Certification
- CPR Certification
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Universal Associate
Colorado Credit Union
04.2024 - Current
Learning Ambassador
Amazon
08.2022 - 04.2023
Dental Assistant/ Receptionist
Open and Affordable Dental
08.2021 - 07.2022
Shift Lead Manager
Walgreens
11.2020 - 06.2021
GED -
Capital Region Boces
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