Organized and motivated employee ready to apply analytical thinking in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Expert in managing profiles on social media platforms like Facebook and Instagram. Successful in expanding online presence through personalized interactions with followers and advertisment. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Mirielle Baaba Toe
Accra
Summary
Overview
5
years of professional experience
Work History
Barbies Essentials(Digital Shop)Tema, Ghana,Accra
Digital Marketing Manager
08.2021 - Current
Job overview
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Concentrix Accra, Ghana ,Accra
Customer Service Advisor
01.2024 - 07.2024
Job overview
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Ghana Ports And Harbours AuthorityTema
IT Support Specialist
09.2019 - 08.2020
Job overview
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues
- Removed and replaced old hardware during routine upgrades and system repairs
- Assisted customers with various types of technical issues via email, live chat and telephone
- Handled customer service issues by providing guidance or escalating for advanced support
- Served as first point of contact for incoming technical service calls and emails
- Maintained up-to-date case documentation for future reference
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed
Ghana Ports And Harbours AuthorityTema
IT Support Specialist
07.2016 - 09.2016
Job overview
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Worked with internal teams to deliver accurate information to customers and service accounts
- Documented customer complaints and inquiries for use in technical documentation and bug tracking
- Installed and supported desktop software titles and add-ons
Education
Coventry UniversityAccra, Ghana
Bachelor of Science from Computer Science
06.2019
University Overview
Ghana Technology UniversityAccra, Ghana
Diploma from Information Technology
07.2016
University Overview
Skills
- Resolving Problems and Incidents
- Multitasking
- Troubleshooting
- Pay-per-click advertising
- Content marketing
- Social media management
- Trend analysis
- Social media marketing
- Networking expertise
- Marketing strategies
- Software diagnosis
- Desktop support
- TCP/IP
- LAN/WAN
- Technical issues analysis
- Active listening
- User support
- Issue escalation
- Hardware troubleshooting
- Analytical thinking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveWork-life balanceStock Options / Equity / Profit SharingTimeline
Customer Service Advisor
Concentrix
01.2024 - 07.2024
Digital Marketing Manager
Barbies Essentials(Digital Shop)
08.2021 - Current
IT Support Specialist
Ghana Ports And Harbours Authority
09.2019 - 08.2020
IT Support Specialist
Ghana Ports And Harbours Authority
07.2016 - 09.2016
Coventry University
Bachelor of Science from Computer Science
Ghana Technology University
Diploma from Information Technology
Similar Profiles
ANNALYN CUIZONANNALYN CUIZON
CASHIER/Sales Assistant at GIFT SHOP/HOME ESSENTIALS STORECASHIER/Sales Assistant at GIFT SHOP/HOME ESSENTIALS STORE
Sajira CastanedaSajira Castaneda
Founder at Medicated BarbiesFounder at Medicated Barbies
NANDAKUMAR MARPPADY SURESH BABUNANDAKUMAR MARPPADY SURESH BABU
Audit Assistant at Oxygen the Digital ShopAudit Assistant at Oxygen the Digital Shop