Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miriam Serna Regalado

Fort Morgan,CO

Summary

Dynamic customer service professional with a proven track record at American Family Insurance, excelling in cross-selling and upselling. Known for building strong client relationships and demonstrating empathy and patience. Bilingual and highly organized, I effectively manage multiple tasks while ensuring client satisfaction and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CSR, Sales

American Family Insurance
11.2018 - Current
  • Developed product knowledge to effectively recommend insurance solutions tailored to client needs.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Production Worker

Cargill
04.2015 - 10.2018
  • Collaborated with team members to maintain workflow efficiency and meet production targets.
  • Assisted in training new employees on equipment operation and safety protocols.
  • Maintained cleanliness and organization of work area to promote a safe working environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Packaged and attached labeling to various meat selections.

Cashier Assistant

Teriyaki Bowl
12.2011 - 03.2015
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected area to maintain customer safety and health.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Education

No Degree -

Greeley West High School
Greeley, CO

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Organizational skills
  • Friendly, positive attitude
  • Customer service
  • Bilingual proficiency

Certification

  • Licensed - Property and Casualty

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CSR, Sales

American Family Insurance
11.2018 - Current

Production Worker

Cargill
04.2015 - 10.2018

Cashier Assistant

Teriyaki Bowl
12.2011 - 03.2015

No Degree -

Greeley West High School
Miriam Serna Regalado