Miriam Serna Regalado
Fort Morgan,CO
Summary
Dynamic customer service professional with a proven track record at American Family Insurance, excelling in cross-selling and upselling. Known for building strong client relationships and demonstrating empathy and patience. Bilingual and highly organized, I effectively manage multiple tasks while ensuring client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR, Sales
American Family Insurance
11.2018 - Current
- Developed product knowledge to effectively recommend insurance solutions tailored to client needs.
- Built strong relationships with clients, leading to repeat business and referrals.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Production Worker
Cargill
04.2015 - 10.2018
- Collaborated with team members to maintain workflow efficiency and meet production targets.
- Assisted in training new employees on equipment operation and safety protocols.
- Maintained cleanliness and organization of work area to promote a safe working environment.
- Proven ability to learn quickly and adapt to new situations.
- Packaged and attached labeling to various meat selections.
Cashier Assistant
Teriyaki Bowl
12.2011 - 03.2015
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected area to maintain customer safety and health.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
No Degree -
Greeley West High School
Greeley, COSkills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Organizational skills
- Friendly, positive attitude
- Customer service
- Bilingual proficiency
Certification
- Licensed - Property and Casualty
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR, Sales
American Family Insurance
11.2018 - Current
Production Worker
Cargill
04.2015 - 10.2018
Cashier Assistant
Teriyaki Bowl
12.2011 - 03.2015
No Degree -
Greeley West High School