Miriaim Galindo Ortega
Fruita
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at McDonald's and La Quinta. Skilled in team leadership and time management, achieving significant improvements in employee productivity and customer satisfaction. Excels in staff training and development, adept at decision-making and task delegation to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Manager
Mcdonalds
06.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Housekeeper
La Quinta
06.2021 - 07.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Na
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Languages
Spanish
Elementary
Timeline
Housekeeper
La Quinta
06.2021 - 07.2023
Manager
Mcdonalds
06.2007 - Current
Na
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