Miranda Pablo-Escalera
DENVER
Summary
Dedicated and dependable customer service professional with a passion for helping others. Experience with communicating effectively in fast-paced environments, solving problems, and providing exceptional service. Strong multitasking, organizational, and interpersonal skills with a commitment to remaining calm under pressure and helping others.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
United Airlines
Denver, CO
08.2021 - Current
- Worked independently and as part of a team to ensure safe, efficient, and on-time flight departures.
- Assisted passengers with ticketing, boarding, seat assignments, and travel-related issues while providing excellent customer service.
- Maintained accurate passenger manifests and verified boarding procedures in compliance with company and federal regulations.
- Communicated effectively with flight crews, supervisors, gate agents, and airport operations to coordinate boarding and resolve issues.
- Managed multiple responsibilities simultaneously in a fast-paced, high-pressure environment while maintaining attention to detail.
- De-escalated difficult situations by addressing passenger concerns professionally and finding appropriate solutions during delays, cancellations, and other disruptions.
- Prioritized safety, accuracy, and customer satisfaction while meeting operational deadlines.
Child Caregiver
Independant
Denver, CO
08.2017 - 05.2022
- Provided safe, reliable care for children of various ages in a responsible and nurturing environment.
- Supervised daily activities while ensuring children’s safety and well-being at all times.
- Communicated regularly with parents regarding schedules, routines, and any concerns or updates.
- Managed multiple responsibilities simultaneously, including meal preparation, homework assistance, and recreational activities.
- Responded calmly and effectively to unexpected situations, using sound judgment to resolve issues and ensure children’s safety.
- Built positive relationships with families through reliability, professionalism, and strong communication.
Professional Dancer
Polynesian Party Planners
Denver, CO
01.2018 - 03.2020
- Delivered engaging, customer-focused performances while maintaining a professional and welcoming presence.
- Planned and coordinated performance lineups, ensuring smooth transitions and clear communication among team members.
- Collaborated with fellow performers to execute routines accurately and efficiently in a fast-paced environment.
- Adapted quickly to unexpected changes by improvising performances and resolving issues while maintaining a seamless guest experience.
- Mentored junior dancers by providing guidance, support, and performance coaching to help develop their skills and confidence.
- Demonstrated strong teamwork, time management, and attention to detail while performing under pressure.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.2021
Skills
- Customer Service
- Active Listening
- Critcal Thinking
- Conflict Resolution
- Respect
- Teamwork
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
United Airlines
08.2021 - Current
Professional Dancer
Polynesian Party Planners
01.2018 - 03.2020
Child Caregiver
Independant
08.2017 - 05.2022
High School Diploma -
Northglenn High School