Miranda Decker
Littleton
Summary
With over a decade in customer interaction and sales, excels in enhancing guest experiences through attentive service and upselling strategies. Proven track record in exceeding sales targets and training teams to success in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Fine Dining Server
Jacks Steakhouse
Lonetree
12.2025 - Current
- Delivered personalized service to guests in high-end dining environment, fostering memorable experiences.
- Coordinated service for multiple tables, ensuring prompt food and beverage delivery to elevate guest satisfaction.
- Educated guests on menu items and daily specials to enhance their dining experience.
Fine Dining Server
Perrys Steakhouse and Grill
Lone Tree
02.2023 - 12.2025
- Boosted customer satisfaction by delivering attentive service and proactively addressing guests' needs.
- Recommended wine selections that enhanced flavor profiles of dishes, elevating overall dining experience.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained polished appearance, reinforcing upscale ambiance that aligned with patrons' expectations.
Mobile Expert, Retail Associate & Store Manager
T-Mobile
Denver
04.2014 - 02.2022
- Demonstrated extensive knowledge of sales products and rate plans, delivering high-quality customer service to meet customer and store needs.
- Achieved sales and operational goals consistently, earning recognition in quarterly winner circle awards.
- Sold devices and rate plans while resolving technical and physical issues to enhance customer satisfaction.
Server/Team Lead & Trainer
The Cheesecake Factory
Boca Raton
08.2012 - 10.2016
- Trained new servers on menu items to improve service quality and increase upselling opportunities.
- Led team efforts to encourage food sales through collaborative strategies.
- Showcased extensive knowledge of over 250 beverage and food items to enhance guest experience.
New Product Script Writer/ Sales Manager
Acquinity Interactive
Deerfield Beach
01.2007 - 08.2012
- Wrote and produced sales scripts for tested and outsourced products, enhancing sales communication.
- Developed customer acquisition plans using business marketing visits, cold calling, and direct sales techniques.
- Motivated and developed team members to reach desired sales goals, resulting in meeting and exceeding company expectations month over month.
Education
Associates - Marketing
Florida Atlantic University
12-2016
Skills
- Dining service
- Menu presentation
- Wine pairing
- Table setting
- Order processing
- Customer interaction
- Guest relations
- Shift coordination
- Multi-tasking
- Attention to detail
- Microsoft programs
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Fine Dining Server
Jacks Steakhouse
12.2025 - Current
Fine Dining Server
Perrys Steakhouse and Grill
02.2023 - 12.2025
Mobile Expert, Retail Associate & Store Manager
T-Mobile
04.2014 - 02.2022
Server/Team Lead & Trainer
The Cheesecake Factory
08.2012 - 10.2016
New Product Script Writer/ Sales Manager
Acquinity Interactive
01.2007 - 08.2012
Associates - Marketing
Florida Atlantic University