Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milly Angel Garcia

Colorado Springs,CO

Summary

Dynamic leader with proven expertise in staff training and development. At Metropolis, I concentrate on improving team performance by sharing best practices, significantly enhancing operational efficiency. I have an instinct for customer service. Skilled in multitasking and organization, adept at solving complex problems, ensuring seamless customer experiences.

Overview

4
4
years of professional experience

Work History

Site Lead

Metropolis
02.2023 - Current
  • Collaborate with other Site Leads to share best practices and improve overall company performance.
  • Train new team members on site policies and procedures.
  • Evaluate staff performance and provide coaching to address inefficiencies.
  • Assignee employees to their roles every morning
  • Inspect work areas making sure area is clean and set for the day with the right amount of supplies

Restaurant Hostess

Pueblo Viejo Mexican Restaurant
05.2021 - 11.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Shift Leader

CKE Restaurant Holdings
11.2020 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Staff training and development
  • Employee scheduling
  • Customer complaint handling
  • Vehicle safety
  • Customer service
  • Problem-solving
  • Multitasking and organization

Timeline

Site Lead

Metropolis
02.2023 - Current

Restaurant Hostess

Pueblo Viejo Mexican Restaurant
05.2021 - 11.2021

Shift Leader

CKE Restaurant Holdings
11.2020 - 04.2021

Pikes Peak Community College

Similar Profiles

CREATE PROFILE
Milly Angel Garcia