Amelia Link
Lakewood
Summary
Passionate, responsible, animal lover with 4+ years of experience working with dogs and cats. Possessing 5+ years of customer service experience, I am a great leader with excellent sales and retail skills. Trained in animal first aid, CPR, dog behaviors, and reactive dogs. Extremely observant and attuned to all customers and clients. Outgoing and personable. I am always looking to provide the highest level of care possible.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant/Reception
Kipling Veterinary Hospital and Wellness Center
02.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Scheduled appointments, answered phones, set up files for clients
- Sent records to other hospitals
- Well trained in phone/computer scheduling and making invoices/taking payments
Sales and Administration
Elk Field Home Goods
05.2023 - Current
- Selling products to customers on the spot
- Planning new product lines
- Stocking product
- Managed customer service inquiries and online orders with accuracy and efficiency
- Developed customer relationships and provided support to ensure customer satisfaction
Dog Walker and Dog Sitter
Happy Hound Playground
01.2023 - 06.2023
- Going to home visits for animals: overnights and daytime visits (varying in length)
- Assisted in the daily care of dogs of all ages: Feeding, exercising, and providing necessary medical care
- Monitored behavior and wellbeing of pets, recording and reporting changes to owners
- Worked with many reactive dogs
- Keeping animals enriched while their parents are away and comforting them
Dog Daycare Attendant
Hobnob Pet Dog Daycare
06.2022 - 11.2022
- Giving animals proper attention to promote a secure environment in owners absence
- Feeding, bathing, cleaning, and tending to all other needs of the dogs
- Performing dog obedience training
- Following all safety protocols
- Performing First Aid when necessary
- Providing patience, respect, and love to all dogs
- Working in a high alert, fast paced, environment
- Comforting dogs when needed and appropriate to do so
- Reported and recorded changes to managers and other coworkers
Data Entry, Caller
Colorado Mesa University's Alumni Association
11.2021 - 05.2022
- Used excellent communication and interpersonal skills
- Learned knowledge of database software and data entry principles
- Skilled in creating and managing data spreadsheets
- Learned call center operations and customer service protocols
- Calling alumni about events, donations, data improvement, etc
Closing Expert, Style Department
Target
07.2020 - 07.2021
- Developed and maintained a strong relationship with customers and coworkers
- Provided excellent customer service
- Cashier
- Resolved customer issues
- Utilized strong organizational skills
- Kept the store aisles well stocked and clean
- Pushed racks of clothes out to the floor and put them away to their correct area
- Trained new employees
- Reset zones to bring out new merchandise and advertising
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2027
Business Administration -
Colorado Mesa University
01.2023
Skills
- Reliable
- Very friendly
- Caring
- Problem Solver
- Solution oriented
- Emotionally intelligent
- Positive
- Critical thinker
Timeline
Veterinary Assistant/Reception
Kipling Veterinary Hospital and Wellness Center
02.2024 - Current
Sales and Administration
Elk Field Home Goods
05.2023 - Current
Dog Walker and Dog Sitter
Happy Hound Playground
01.2023 - 06.2023
Dog Daycare Attendant
Hobnob Pet Dog Daycare
06.2022 - 11.2022
Data Entry, Caller
Colorado Mesa University's Alumni Association
11.2021 - 05.2022
Closing Expert, Style Department
Target
07.2020 - 07.2021
Business Administration -
Colorado Mesa University
Bachelor of Science - Psychology
Metropolitan State University of Denver
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