MILEIDY CASTILLO GONZÁLEZ
Resumen profesional
Dedicated and results oriented professional with over eight years of experience in customer service, logistics coordination, dispatching, and accounting support. Skilled in managing client relationships, solving complex operational issues, and improving administrative processes. Known for strong communication, multitasking, and teamwork skills, with a proven ability to meet deadlines and maintain service quality in high-demand environments.
Datos destacados
1
1
Certification
2
2
years of post-secondary education
6
6
years of professional experience
Experiencia
Dispatcher
Laly Express
Barranquilla, Atlantico
2023.04 - Actual
- Coordinated daily freight movements between drivers, brokers, and clients across the U.S. logistics market.
- Managed load planning, dispatch communication, and issue resolution to ensure on-time deliveries.
- Verified and processed billing documents, proof of delivery, and payment submissions for accounting.
- Supported customer inquiries through phone, email, and chat, ensuring clear communication and satisfaction.
- Contributed to process improvements that increased load efficiency and reduced missed appointments.
Accounting Specialist
Prosponsive Logistics (Lean Solutions Group)
Barranquilla, Atlantico
2021.02 - 2023.03
- Processed and verified account documentation and transactions with high accuracy.
- Maintained active communication with carriers to ensure timely document reception and payment processing.
- Monitored outstanding accounts and assisted with invoice reconciliation and reporting.
- Supported the accounting team by handling sensitive data with confidentiality and precision.
Data Entry Clerk
Upwork
2020.03 - 2020.12
- Managed data entry and database updates for various clients.
- Produced detailed reports and maintained accurate system records.
- Assisted small businesses with administrative and document-tracking tasks.
Customer Service Agent
UnitedHealthcare Inc. (Teleperformance)
Barranquilla, Atlantico
2020.03 - 2020.12
- Provided customer assistance via phone, chat, and email for healthcare service inquiries.
- Managed appointment scheduling, claims information, and issue resolution efficiently.
- Trained and supported two new interns, improving team performance and consistency.
Account Executive
Oportun (Sutherland Global Services)
Barranquilla, Atlantico
2016.10 - 2020.03
- Assisted clients with billing procedures, payment arrangements, and account updates.
- Handled inbound and outbound calls across the U.S. and Canada with professionalism and empathy.
- Recognized for maintaining high customer satisfaction and achieving daily quality targets.
Formación
IT Technician -
IUTEMBI
2014.02 - 2015.11
Enfatiza tus habilidades clave
- Customer Service
- Dispatch & Logistics
- Coordination
- Account Management & Billing
- Data Entry & Documentation
- MS Office
- Google Workspace
- CRM Systems
- Problem-Solving
- Time Management
Diplomas
- Excel Skills for Business, 2023
- Teamwork & Communication, 2023
- Emotional Management, 2023
LANGUAGES
English
Spanish
INTERESTS
- Traveling
- Baking
- Pets
- Fitness
- Social Events
Cronología
Dispatcher
Laly Express
2023.04 - Actual
Accounting Specialist
Prosponsive Logistics (Lean Solutions Group)
2021.02 - 2023.03
Data Entry Clerk
Upwork
2020.03 - 2020.12
Customer Service Agent
UnitedHealthcare Inc. (Teleperformance)
2020.03 - 2020.12
Account Executive
Oportun (Sutherland Global Services)
2016.10 - 2020.03
IT Technician -
IUTEMBI
2014.02 - 2015.11