Milana Foley
Indian River County Sheriffs Office
Palm Bay,FL
5
years of professional experience
Proficient Public Safety Telecommunicator with expertise in call prioritization, stress management, and teamwork. Demonstrated success in coordinating emergency responses and providing exceptional support during high-pressure situations.
Work History
911 Public Safety Telecommunicator
1 Year 2 Months- Evaluated caller information to prioritize dispatching of emergency services efficiently.
- Utilized computer-aided dispatch (CAD) software for accurate communication with first responders.
- Maintained calm and collected demeanor while managing high-stress emergency situations.
- Operated multi-line phone systems to receive emergency calls from the public.
- Provided clear instructions to callers, ensuring safety and effective response during crises.
- Collaborated with law enforcement and fire departments to coordinate responses effectively.
- Documented incident details in real-time, ensuring thorough records for future reference.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Childcare Center Assistant Director
4 Years 3 Months- Developed and implemented age-appropriate curriculum aligned with early childhood education principles.
- Supervised daily operations to ensure compliance with state regulations and safety standards.
- Mentored staff through regular performance evaluations and professional development workshops.
- Collaborated with parents to address concerns and foster supportive community relationships.
- Managed enrollment processes, including application reviews and family communications.
- Monitored classroom environments to create safe, engaging spaces for children's learning and play.
- Organized fundraising events to enhance program resources and community engagement initiatives.
- Led team meetings to discuss challenges, share best practices, and set goals for continuous improvement.
- Continuously sought professional development opportunities for staff members to stay current on best practices in early childhood education.
- Assisted in hiring, training, and mentoring new staff members, fostering a supportive work environment that encouraged professional growth.
- Consistently met licensing requirements by staying up-to-date with state regulations and implementing appropriate policies and procedures.
- Served as a liaison between teachers, parents, administration, ensuring clear lines of communication about student progress or any issues that arose during the course of care provision at the childcare center.
- Coordinated special events such as holiday celebrations or family nights, creating memorable experiences for children and their families.
- Championed inclusivity and diversity within the center, creating an environment that embraced all children and celebrated their unique qualities.
- Promoted a positive learning environment with engaging activities, fostering emotional growth and social development.
- Maintained safety standards in the center, conducting regular inspections and implementing necessary improvements.
- Oversaw daily administrative tasks such as managing attendance records, processing tuition payments, and maintaining student files in compliance with regulations.
- Collaborated with team members to develop comprehensive educational programs tailored to individual student needs.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
Education
Associate of Arts - General
- 3.8 GPA
Associate of Science - Criminal Justice
High School Diploma
Skills
Emergency response knowledge
Situational awareness
CPR and first aid
NCIC database
Situation prioritization
Time management
Active listening
Multitasking
Excellent communication
Listening skills
Active listening
Decision-making
Professional integrity
Teamwork
Stress tolerance
Crisis intervention techniques
N C I C database
Adaptability in emergencies
Stress management
Timeline
911 Public Safety Telecommunicator
Indian River County Sheriffs Office
07.2025 - CurrentRead More
Childcare Center Assistant Director
Berri Patch Preschool
04.2021 - 07.2025Read More
University of Central Florida
Associate of Science from Criminal Justice
Read More
Eastern Florida State College
Associate of Arts from General
Read More
B\yaside High School
High School Diploma
Read More