MILAGRO GOMEZ
Finance Administrator & International Business Professional
BARRANQUILLA
Summary
Finance and International Business Professional with expertise in accounts receivable and operations management. Adept at problem-solving, team leadership, and process optimization to enhance efficiency and customer satisfaction. Proficient in Microsoft Office, Google Drive, and financial management software. Fluent in English, with strong adaptability in dynamic business environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Lean Group
01.2023 - Current
- Lead and oversee daily business operations, ensuring efficiency and alignment with organizational goals
- Manage teams, monitor performance metrics, and develop strategies to improve productivity and customer satisfaction
- Implement cost-saving measures and resource allocation strategies to optimize financial performance
- Drive continuous improvement initiatives to enhance operational success
Collections Specialist - Accounts Receivable Specialist / Team Lead
PGT Trucking
01.2019 - 01.2023
- Managed accounts, ensuring timely invoice payments and resolving billing issues.
- Led collection efforts through outbound calls, recovering overdue balances.
- Resolved invoice disputes and collaborated with stakeholders for financial accuracy.
- Provided insights on billing processes and suggested system improvements.
- Analyzed collection trends to enhance revenue recovery strategies.
Collections Executive
DNA
01.2017 - 01.2019
- Managed a portfolio of accounts, ensuring timely payment of invoices and addressing customer billing concerns
- Conducted outbound collection calls to reduce overdue balances and minimize financial risk
- Assisted in resolving billing discrepancies and disputes, working closely with customers and internal teams
- Educated customers on payment policies and account management best practices
- Gathered and relayed feedback to enhance billing processes and improve efficiency
- Collaborated with internal departments to streamline financial operations and ensure accurate payment tracking
Education
Finance Administrator & International Business Professional -
University of Cordoba
01.2013 - 01.2017
Skills
- Accounts Receivable & Collections
- Team Leadership & Training
- Process Optimization
- Problem-Solving & Critical Thinking
- Customer Relationship Management
- Data Analysis & Financial Reporting
- Adaptability & Multitasking
- Fluent English Communication
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
Timeline
Operations Manager
Lean Group
01.2023 - Current
Collections Specialist - Accounts Receivable Specialist / Team Lead
PGT Trucking
01.2019 - 01.2023
Collections Executive
DNA
01.2017 - 01.2019
Finance Administrator & International Business Professional -
University of Cordoba
01.2013 - 01.2017
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