Mila Sucevic
Denver
Summary
. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have to say that I am adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Universal Banker
Societe Generale
Belgrade
04.2018 - 05.2025
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Verified customer identity through driver's license or other forms of identification.
- Advised customers on how to use mobile banking applications effectively.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Provided guidance on establishing automatic transfers between various accounts.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Educated customers about the features of different types of bank accounts available.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Received incoming wires from other financial institutions into customer accounts.
- Supported the implementation of new systems related to banking operations.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Developed relationships with business owners to promote commercial banking services.
- Assisted customers with online banking setup and troubleshooting issues.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Advised customers on bank products, services and financial planning options.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Put together and executed loan documents.
- Met with new clients and completed pre-qualification procedures.
- Analyzed clients' financial statements to offer customized banking solutions.
- Achieved or exceeded personal sales goals on consistent basis.
- Helped customers understand and use mobile applications and online banking.
- Negotiated terms and rates for loans and lines of credit with clients.
- Assisted customers by answering banking questions and recommending solutions.
- Performed special services for customers, ordering bank cards and checks.
- Prepared official checks for customer and internal bank needs.
Corporate Social Responsibility (CSR) Consultant
NIS.ad
Belgrade
01.2023 - 04.2025
- Organized events such as conferences, fundraising campaigns, or community outreach initiatives in support of CSR objectives.
- Advised senior management on best practices for responsible business practices.
- Reviewed customer feedback regarding products or services from a responsible business perspective in order to improve offerings where necessary.
- Identified opportunities for collaboration between the organization and stakeholders concerning social responsibility initiatives.
- Managed relationships with external organizations providing services related to corporate social responsibility.
- Monitored industry trends regarding corporate social responsibility issues and developments in order to keep abreast of changes in the field.
- Created presentations about the company's commitment to social responsibility for use at investor meetings or public forums.
- Collaborated with other departments within the organization to ensure successful implementation of CSR projects.
- Prepared reports summarizing findings from research and analysis related to CSR activities.
- Assisted with developing communications plans for promoting CSR efforts internally and externally.
- Analyzed data from surveys and interviews to identify areas of improvement for CSR initiatives.
- Conducted research on key topics related to corporate social responsibility, such as environmental sustainability and human rights.
- Coordinated volunteer activities among employees in support of local charities or causes that align with the company's values.
- Developed and implemented CSR strategies to enhance corporate reputation and brand equity.
- Addressed current and expected problems with energy use, resource conservation and pollution.
- Designed and implemented roadmaps, strategies and tactical actions.
- Analyzed data and trends to determine risks pertaining to climate change and sustainability.
- Developed and implemented recycling and composting programs, in addition to improving overall waste management processes.
- Developed and implemented initiatives related to climate change and sustainability.
- Researched sustainability issues and best practices for remediation.
Environmental Engineer
Environmental Protection Agency
Belgrade
01.2020 - 12.2022
- Assessed potential environmental impact of proposed construction activities.
- Prepared detailed documentation related to regulatory compliance requirements and standards.
- Worked with stakeholders to develop solutions that meet both operational needs and environmental goals.
- Researched new technologies that could be used to improve environmental protection measures.
- Collaborated with other engineers on projects involving air quality improvement initiatives.
- Reviewed environmental regulations to ensure compliance with local, state, and federal laws.
- Analyzed air, water, and soil samples to determine levels of pollutants.
- Evaluated existing programs for reducing waste and improving energy efficiency.
- Assisted with fieldwork such as permitting, inspections, groundwater sampling, and soil sampling.
- Advised agencies and corporations about procedures for cleaning up contaminated sites.
- Collected and analyzed data from hazardous waste management studies.
- Assisted with field work such as permitting, inspections, groundwater sampling and soil sampling.
- Monitored effects of human activity impacting soil, water and air quality.
- Advised government agencies, industry partners and general public about environmental issues based on sound scientific and technical information.
- Analyzed and reported on environmental data covering emissions, atmospheric monitoring and soil and water samples.
Assistant Account Manager
Zugay.doo
Belgrade
07.2008 - 09.2013
- Monitored customer accounts to ensure timely payment of invoices and resolve any discrepancies or issues that arise.
- Assisted Account Managers in managing client relationships and resolving customer service issues.
- Responded promptly to emails from customers concerning account status updates or product questions.
- Created presentations for clients outlining services offered by the company.
Education
Master of Science - Environmental Engineering
University of Belgrade
Belgrade,Serbia06-2018
Bachelor of Science - Agricultural Business And Management
University of Belgrade
Belgrade09-2016
Natural Sciences
Zemunska High Scool
Belgrade06-2008
Skills
- Account management
- Banking operations
- Financial product sales
- Event organization
- Conflict resolution
- Customer service
- Loan origination
- Financial advising
- Transaction processing
- Deposit processing
- Payment processing
- Credit analysis
- Document preparation
- Branch operations
- Portfolio management
- Customer needs assessment
- Debt management
- Cash handling proficiency
- Business planning
- Opening and closing procedures
- Legal standards
- Promoting products
- Product promotion
- New account setup
- Operations
- Money handling
- Cash handling
- Verbal and written communication
- Cash management
Languages
English
Professional
Serbian
Native/ Bilingual
German
Elementary
Custom
Multifaceted Environmental Engineer with a diverse background spanning environmental engineering (water and air quality), marketing, and banking. Originally from Serbia, I have developed a strong ability to adapt to varied professional environments, driven by the dynamic and often unpredictable nature of the local job market. My experience includes hands-on work in environmental field operations, strategic roles in marketing, and client-facing positions in the financial sector—all of which have strengthened my versatility, communication skills, and problem-solving capabilities.
Now based in Denver, Colorado, following my relocation with my American husband, I am seeking to re-establish my career in the U.S. I bring with me a global perspective, resilience, and a proven ability to thrive in new and challenging settings. Passionate about sustainable solutions and open to both industry and interdisciplinary opportunities, I am ready to contribute meaningfully from day one.
Timeline
Corporate Social Responsibility (CSR) Consultant
NIS.ad
01.2023 - 04.2025
Environmental Engineer
Environmental Protection Agency
01.2020 - 12.2022
Universal Banker
Societe Generale
04.2018 - 05.2025
Assistant Account Manager
Zugay.doo
07.2008 - 09.2013
Master of Science - Environmental Engineering
University of Belgrade
Bachelor of Science - Agricultural Business And Management
University of Belgrade
Natural Sciences
Zemunska High Scool
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