Mila Jordan

• Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees.
• Evaluates and updates all general room instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage.
• Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction.
• Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards.
• Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards.
• Works with section supervisors to determine training needs.
• Tracks courses required to maintain or earn hospitality certifications.
• Oversees and manages the in-house training program.
• Oversees small study groups or self-directed studies as needed to complete lodging courses.
• Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items.
• Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute.
• Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans. Assesses the effectiveness of training standards in all areas of Lodging.
• Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted.
• Performs related duties as assigned.
• Led training sessions for military personnel, enhancing operational readiness and skill proficiency.
• Developed instructional materials to support various training programs and improve learning outcomes.

• Utilizes extensive management skills in the hiring, discharging, assigning, directing, and reviewing NAF employees that perform work in the operation of the Lodging housekeeping function.

• Ensure timely and accurate preparation of work schedules, vacation requests, and performance based recognition and internal special lodging awards team building activities for NAF lodging employees.

• Exercises comprehensive supervisory skills to ensure knowledge of how and why tasks are performed and to ensure work is performed efficiently, effectively and in accordance with published expected standards.

• Created training programs within the housekeeping department and ensured their proper implementation through the executive housekeepers in rooms and public space.

• Develops meaningful and adaptable processes designed to track and report the quantity and quality of work performed by assigned employees and assists employees with their assigned tasks when available.

• Inspects housekeeping staff periodically to determine if they are on duty and actively engaged in housekeeping department functions by to reassigning them as required after completing initial assignment.

• Responsible for evaluating work performance, approving or disapproving temporary duty assignments,sick leave, annual leave or other absences from work by subordinates.

• Plans, schedules and coordinates work operations while maintaining current daily occupancy and current checkout lists. Ensures mishap reports are prepared and submitted within the scheduled timeframe.

• Utilizes excellence in recordkeeping, professional purchasing, and inventory controls, to forecast future expenditures, including any potential enhancements in F.F&E in the rooms, staff or public space areas.

• Explains and gains support of subordinates for management policy and goals; and deals effectively with employee representatives of personnel on employee suggestions, grievances and other matters.

• Inspects completed work for quality, completeness and adherence to established policies.

• Reviews checkout reports for discrepancies and coordinates with the front desk operations daily utilizing the LTS report system. Develops and implements deep cleaning programs

• Ensures control, security, and final disposition of all private property in accordance with all applicable directives. Also responsible for resolving maintenance and support issues.

• Provides Director with recommendations for capital expenditures and special repair and maintenance programs in all areas while ensure smooth and timely communications between departments.

• Determines equipment and supplies needed and approves all supply requisitions required for the timely and efficient operation of the Lodging housekeeping function.

• Responsible to manage work between linen, maintenance and front desk departments.

• Assisting inventory of food, snacks and beverages to keep stock of the sundries for all DV Suites.

• Supervised 38 total custodial workers and responsible for a total of 215 rooms.