Mikenna Hoffman
Durango,CO
Summary
Experienced barista with a great background in creating beverages surrounding the coffee/tea market. Demonstrated excellent customer service skills, adding a bright spot to each customer's day. Maintained a spotless and efficient workspace while following food safety requirements. Became well-versed in cash handling procedures and POS systems. Developed excellent sales experience in fitness memberships, shoes, and equipment. Background in management of fast-paced front desk operations.
Overview
4
4
years of professional experience
Work History
Shift Leader
Durango Joes Coffee
06.2025 - 10.2025
- Supervised staff to ensure quality of product, and adherence to company and health standards.
- Trained new employees on barista skills, customer service, and POS systems.
- Managed inventory/orders to ensure that stock was kept high while food waste was kept low.
- Implemented staff workflow procedures that improved efficiency and reduced downtime on shift.
- Resolved customer questions and complaints, fostering a positive, caring environment in which everyone is heard.
Barista
Durango Joes Coffee
01.2023 - 06.2025
- Memorized over 40 different drink recipes along with modifications to make hundreds of customer’s drinks each shift.
- Took orders for each guest, ensuring they would get exactly what they envisioned in their morning coffee.
- Provided friendly customer service, giving guests the best personal experience possible, while ensuring they are on their way in a timely manner.
- Provided a clean and sanitary work station as well as a dining area for customers to enjoy their food and beverages.
Shoe Fit Expert
Shoes & Brews
05.2023 - 08.2023
- Assessed consumer-specific needs to recommend their perfect shoes, clothing, and nutrition.
- Performed Gait Analysis' to prescribe corrective footwear.
- Managed stock/orders to ensure adequate materials were on hand.
- Learned in-depth details surrounding each product in the store, ensuring proper prescriptions.
Sales Associate
Orangetheory Fitness
06.2021 - 08.2022
- Several months of leading sales numbers.
- Went through lead and client processes to bring in the most possible revenue for the studio and company.
- Led prospective clientele through structured procedures, using sales tactics to ensure they purchase the most expensive memberships to bring in company revenue.
- Demonstrated expertise in the health environment to assist guests, leads and clients in their experiences.
Education
Undergraduate - Human Nutrition
Fort Lewis College
Durango, CO05.2027
High School degree -
Frederick High School
Frederick, CO05.2022
Skills
- Client relationship building
- Goal-oriented mindset
- Health and safety awareness
- Appointment scheduling
- Time management
- Friendly and outgoing
- Attention to detail
- Cleanliness maintenance
- Barista training
- Supply ordering
Affiliations
- Rotary International
Timeline
Shift Leader
Durango Joes Coffee
06.2025 - 10.2025
Shoe Fit Expert
Shoes & Brews
05.2023 - 08.2023
Barista
Durango Joes Coffee
01.2023 - 06.2025
Sales Associate
Orangetheory Fitness
06.2021 - 08.2022
Undergraduate - Human Nutrition
Fort Lewis College
High School degree -
Frederick High School