Michael Flynn
Littleton
Summary
Results-driven Claims Specialist with a proven track record in settlement preparation, claims processing, and appeal filing. Expertise in managing sensitive and confidential information while investigating complex liability claims, ensuring customer satisfaction, and contributing to overall company success. Strong ability to identify discrepancies, analyze data, and implement effective financial recovery plans while fostering team collaboration and adaptability to evolving needs. Recognized for exceptional communication and interpersonal skills that drive successful outcomes and enhance organizational efficiency.
Overview
18
18
years of professional experience
Work History
Outside Plant Damage Claims Specialist
Project Resources Group (PRG)
Greenwood Village, CO
02.2025 - Current
- Responsibilities include but not limited to: Manage end-to-end claims recovery for third-party utility damages, negotiating repair and replacement cost settlements for cable, fiber, and utility infrastructure across multiple states. Investigated liability and defended claims by analyzing field reports, photographs, site sketches, locate tickets, repair costs, and incident narratives. Negotiated directly with liable parties and insurance carriers to recover damages and resolve claims efficiently. Applied state excavation laws, 811 requirements, NESC standards to assess compliance and establish fault. Collaborated with businesses, municipalities, contractors, and corporate claims departments to facilitate claim resolution and recovery. Maintained and documented detailed claim activity in a proprietary claims management system, ensuring accurate records and timely follow-up. Managed a high-volume caseload, handling 40–50 inbound and outbound calls daily while maintaining consistent communication with stakeholders.
Recovery Analyst II, Vendor Oversight Supervisor, Recovery Agent
Specialized Loan Servicing (SLS)
Greenwood Village, CO
04.2012 - 08.2024
- Responsibilities include, but not limited to: Daily department reporting, investor reporting and, point of contact for Recovery vendors outside of SLS (i.e. Outside local counsel collecting on judgments, data verification vendors, title services, skip trace vendors), and within SLS, strategic data analytics for defaulted loan collection, foreclosure processing/monitoring, asset management, strategic department planning, investor reporting, mortgage loan portfolio analysis, managing non-automated department correspondence, monitoring 3rd party foreclosure sale proceeds for surplus recovery on defaulted mortgages, account history research, document procurement, production forecasting and tracking. Group recovered over $1.5Bn over last 5 years of operations. Responsibilities include, but not limited to: Daily department reporting, investor reporting, point of contact for Recovery vendors outside of SLS (i.e. Outside local counsel collecting on judgments, data verification vendors, title services, skip trace vendors), department correspondence coordinator. Negotiate resolution of defaulted 2nd mortgages, facilitate real estate transactions (Property Sales, Settlements, etc), loan modifications, peer mentorship. Part of top collections months prior to promotion. Responsible for over $10 million in recoveries.
Account Manager
Silverman and Borenstein Law Firm
06.2011 - 04.2012
- Responsible for recovering defaulted consumer loan accounts including but not limited to payday loans, mortgage loans, education and auto loans; in depth asset research; preparing accounts for suit. Served as floor lead in the absence of the Collections Manager, peer mentor and all additional supervisory functions as needed. Additional responsibilities included being researching and recovering returned payments.
Account Manager
LCS Financial
02.2010 - 06.2011
- Responsibilities include, but not limited to: managing large queue of accounts, attention to detail, mortgage industry knowledge, defaulted loan recoveries, student loan recoveries.
Operations Manager
Circuit City
03.2008 - 06.2009
- Responsibilities include, but not limited to: Cash management, loss prevention, staffing (scheduling, hiring, termination), mentoring for succession, sales floor appearance and functionality, inventory control, in store marketing, sales and inventory forecasting.
Assistant Store Manager/Acting Store Manager
Safeway, Inc.
12.1995
- Responsibilities included, but not limited to: Cash management, staffing scheduling, hiring, termination, mentoring for succession, weekly payroll processing, weekly/monthly/quarterly sales forecasting, managing profit/loss statements, managed facilities with up to 150 employees, location remodels, new store openings, inventory control, loss prevention, sales floor merchandising.
Skills
- Microsoft SQL
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- ACE
- Credco
- Exa-Vault
- AVM
- Problem-solving
- Customer service and engagement
- Retail operations
- Team building and leadership
- Attention to detail
Timeline
Outside Plant Damage Claims Specialist
Project Resources Group (PRG)
02.2025 - Current
Recovery Analyst II, Vendor Oversight Supervisor, Recovery Agent
Specialized Loan Servicing (SLS)
04.2012 - 08.2024
Account Manager
Silverman and Borenstein Law Firm
06.2011 - 04.2012
Account Manager
LCS Financial
02.2010 - 06.2011
Operations Manager
Circuit City
03.2008 - 06.2009
Assistant Store Manager/Acting Store Manager
Safeway, Inc.
12.1995