Mike Akkad
Aspen
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Tesoro Aspen
Aspen
06.2014 - Current
- Oversaw daily operations to ensure smooth workflow and staff efficiency.
- Developed and implemented strategic plans to enhance service quality and customer satisfaction.
- Managed budget allocations and monitored expenses for operational effectiveness.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Created detailed reports on sales activities, forecasting future sales trends, and analyzing competitor data.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Monitored daily reports on ticket sales, concession stand sales and other revenue sources.
- Oversaw daily shipping and receiving operations for efficient workflow management.
- Coordinated logistics with carriers to ensure timely deliveries and pickups.
- Managed inventory control processes to maintain accurate stock levels.
- Trained staff on proper handling and packaging procedures for shipments.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Ensured that all customer orders were processed correctly and shipped on time.
- Trained new staff members in proper packing techniques for fragile items.
- Negotiated shipping rates with suppliers to reduce overall transportation costs.
- Resolved customer inquiries using company database and support tools.
- Assisted customers with product selection and order placement via phone and chat.
- Collaborated with team members to improve service delivery processes.
- Handled escalated complaints, providing effective solutions to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prepared outgoing shipments and ensured proper labeling.
- Assisted in training new employees on shipping procedures.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Maintained accurate inventory records for all merchandise in the store.
- Assessed gemstones for quality, clarity, and authenticity using specialized tools.
Manager
Jewels of the west
Vail
04.2012 - 05.2014
- Oversaw daily operations to ensure efficient service at retail location.
- Managed staff scheduling to optimize workforce and customer experience.
- Developed inventory management processes for accurate stock levels.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Manager
Steamboat Jeweler
Steamboat Springs
09.2009 - 03.2012
- Oversaw daily operations to ensure efficient service at retail location.
- Managed staff scheduling to optimize workforce and customer experience.
- Trained team members on product knowledge and customer service standards.
- Developed inventory management processes for accurate stock levels.
- Coordinated with suppliers to maintain quality of products offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Inspected goods for quality and accuracy upon receipt.
Sales Associate
Lionshead Jewelers
Vail
12.2008 - 09.2009
- Assisted customers in selecting fine jewelry and watches.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service to build lasting relationships.
- Educated customers on product features and care instructions.
- Collaborated with team members to ensure efficient store operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Science - Management Information Systems
University of Petra
Amman - Jordan 10.2003 - 01.2008
Skills
- Strategic planning
- Customer relationship management
- Inventory control
- Operations management
- Problem solving
- Effective communication
- Sales management
- Negotiation
- Verbal and written communication
- Customer service
- Shipping coordination
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Manager
Tesoro Aspen
06.2014 - Current
Manager
Jewels of the west
04.2012 - 05.2014
Manager
Steamboat Jeweler
09.2009 - 03.2012
Sales Associate
Lionshead Jewelers
12.2008 - 09.2009
Bachelor of Science - Management Information Systems
University of Petra
10.2003 - 01.2008