Mikayla Stoddard

Proud to have received the 2023 Settlement Savior of the year award.

• Produced disbursement authorization documents for commission payments, invoices, and provided information regarding outstanding balances.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Transmitted documents, organized revisions and tracked changes.
• Analyzed real estate contracts, disclosures, and title documents to identify potential issues and resolve any discrepancies.
• Gathered necessary documentation and ensured all documentation was fully executed to complete and close out over 200+ transaction files per month.

• Organized and prepared tax and title documents to transfer ownership of property.
• Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
• Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Prepared closing disclosures, post-closing records and disbursements.
• Maintained checklists of required documentation and open issues affecting closings.
• Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
• Collecting cashiers checks, personal checks, and money orders and depositing funds to appropriate files.

• Provided coverage option information to assist clients in protecting assets
• Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
• Responded to customer calls within 1 hour to swiftly resolve issues and answer questions
• Finalized sales and collected necessary deposits
• Tracked progress of all outstanding insurance claims
• Conducted annual reviews of existing policies to update information

• Promoted insurance products and services using upselling and other sales strategies
• Attended continuing education courses and workshops to gain additional insurance industry knowledge
• Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
• Upsold additional products and services after identifying customer needs and requirements
• Finalized sales and collected necessary deposits
• Provided coverage option information to assist clients in protecting assets

I am proud to have received an award for Most Improved Employee of the Year.

• Assisted guests, including offering personable greetings and taking orders
• Reconciled all receipt totals, cash and credit payments to address any shortages
• Organized work areas to foster efficiency and model exceptional kitchen etiquitte
• Trained team members to prepare sandwiches and other items according to instructions

• Kept register accurate through correct billing, payment processing and cash management practices.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Prepared beverages and filled food orders for customers