Mikayla Sears
ESS
Aurora
9
years of professional experience
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Work History
Substitute Support Specialist
7 Months- Achieved successful hiring outcomes by attracting qualified candidates passionate about education and promoting student welfare.
- Drove recruitment success by exceeding hiring goals and thoroughly assessing candidates to ensure strong job fit and long-term performance potential.
- Supported daily fill rates by proactively communicating open roles to substitute pools and facilitating timely placement of qualified staff.
- Served as a primary point of contact for substitutes, addressing inquiries, resolving problems, and maintaining clear communication.
- Collaborated with team members daily to troubleshoot issues, answer questions, and promote a positive and productive work environment.
- Leveraged CRM systems and Microsoft Office tools to organize data, track activities, and successfully execute daily job duties.
Specialty Referral Coordinator
4 Years- Monitored and returned voicemail messages promptly to maintain effective communication and support client and employee needs.
- Reviewed and managed daily email correspondence, ensured accurate documentation of patient information in electronic charts, and directed inquiries to the appropriate departments.
- Communicated with referral sources to collect patient records and required information, ensuring complete and accurate chart documentation.
- Scheduling for specialists including, Dermatology, Internal Medicine, Neurology, Oncology, and Surgery departments.
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Managed and updated doctor schedules, making timely adjustments to accommodate patient appointments and provider availability.
Shift Supervisor
1 Year 2 Months- Managed floor staff of 3-5, ensuring efficient operations and team coordination.
- Maintained product standards and customer satisfaction through consistent quality checks.
- Completed day part tasks accurately and timely, supporting overall service flow.
- Handled cash transactions accurately at the end of shifts. at the end of the night, counting and inputting correctly into cash management.
Department Sales Lead
2 Years 10 Months- Assisted customers by answering questions and addressing concerns promptly.
- Take care of the customer, answering any questions.
- Sold store credit card, consistently meeting or exceeding daily quotas.
- Fulfilled online orders by locating products, packaging items accurately, and ensuring timely delivery.
Education
High School Diploma
Skills
Team Leadership & Supervision
Customer Service Excellence
Customer Relationship Management
Conflict Resolution
Issue Resolution & Problem Solving
Client Communication
Team Building & Employee Engagement
Time Management
Organizational Skills
Incident Management
Microsoft Office
Point-of-Sale (POS) Systems
References
- Marissa Powell (714) 650-7717
- Melanie Pead (801) 560-8838
- Debbie Stark (303) 594-2828
Employee of the Month
Received Employee of the Month awards across multiple positions in recognition of outstanding performance, reliability, and contributions to team success.
Timeline
Substitute Support Specialist
ESS
01.2026 - CurrentRead More
Specialty Referral Coordinator
VCA Alameda East Veterinary Hospital
01.2022 - 01.2026Read More
Shift Supervisor
Starbucks
10.2020 - 12.2021Read More
Department Sales Lead
Kohl's
11.2017 - 09.2020Read More
Smoky Hill High School
High School Diploma
Read More