MIKAYLA FRIE
Colorado Springs,CO
Summary
Detail-oriented and reliable administrative and customer service professional with over a decade of experience in retail management, banking, and educational support. Expertise in team leadership, operational efficiency, and enhancing customer satisfaction while ensuring strict administrative compliance. Recognized for exceptional interpersonal skills, strong organizational capabilities, and a proactive problem-solving approach in fast-paced environments. Committed to driving results through effective communication and a focus on continuous improvement.
Overview
15
15
years of professional experience
Work History
Attendance Secretary
Academy District 20 – Pine Creek High School
08.2021 - Current
- Data Management and Reporting
- Generate attendance reports for teachers, administrators, counselors, and district officials to support student accountability and funding requirements.
Track excused vs. unexcused absences and ensure proper documentation is received and recorded.
Collaborate with administration to identify and flag chronic absenteeism and truancy concerns. - Parent & Guardian Communication
Serve as the primary point of contact for parents regarding attendance policies, reporting absences, and addressing concerns.
Maintain confidential communication with families to support student well-being and engagement. - Student Support & Interaction
Greet and check in late-arriving students; issue tardy passes and document reasons for absences.
Assist students in navigating absence appeals, early dismissals, or prolonged medical absences.
Work closely with counselors and teachers to facilitate re-entry plans for students after long-term absences. - Office Coordination & Administrative Duties
Support front office operations including answering phones, routing calls, and assisting walk-ins.
Maintain filing systems (physical and digital) for attendance-related records in compliance with FERPA regulations.
Provide backup support for reception, scheduling, and event coordination as needed. - Collaboration & School Events
Coordinate with security and administration to ensure building safety through accurate student attendance tracking.
Assist with planning and logistics for school-wide events, including assemblies, testing days, and parent-teacher conferences.
Support other departments (e.g., Language) with clerical tasks or event prep, demonstrating cross-departmental collaboration. - Technology & Systems Proficiency
Utilize school management systems and Microsoft Office or Google Suite for documentation, data entry, and communication.
Train substitutes or new staff on attendance procedures and use of school systems as needed - Assist the Language Department, providing support for German classes and extracurricular activities.
Teller
FirstBank
04.2021 - 08.2021
- Processed customer transactions including deposits, withdrawals, loan payments, and fund transfers.
- Ensured strict compliance with financial regulations and internal audit procedures.
- Maintained cash drawer accuracy and reconciled daily transactions.
- Delivered professional customer service in handling account inquiries and resolving transactional issues.
- Assisted in cross-selling banking products and services to meet customer needs.
Teller
Bank of Estes Park
05.2019 - 03.2021
- Processed various financial transactions while ensuring accuracy and compliance with banking regulations.
- Managed Reg D compliance communication and documentation with customers.
- Handled customer vault access and safety deposit box procedures.
- Provided support in managing physical and digital customer account records.
- Balanced cash drawers and transaction records daily.
Store Manager / Retail Operations Lead
OMNIBUS
03.2015 - 04.2019
- Managed day-to-day retail operations, including inventory procurement, product receiving, and merchandising.
- Created and maintained product displays, particularly for jewelry and high-end items.
- Supervised and scheduled a team of up to seven employees; handled hiring and new employee training.
- Oversaw payroll processing and employee timekeeping.
- Provided high-touch customer service, including processing special orders and coordinating shipping.
- Maintained store cleanliness, handled minor repairs, and ensured regulatory compliance in store operations.
Store Manager / Sales Associate
SHOW WHO YOU ARE
09.2012 - 03.2015
- Delivered customer service support and helped clients with product selection and special orders.
- Stepped into managerial responsibilities during owner’s absences, including daily operations and staff oversight.
- Maintained store appearance and merchandising, performed register open/close procedures, and handled cash balancing.
- Trained new team members and supported seasonal staffing needs.
Sales Clerk / Barista
Penguins Ice Cream and Coffee
04.2010 - 11.2011
- Provided friendly and efficient customer service in a fast-paced café setting.
- Handcrafted specialty coffee drinks and desserts to order.
- Trained new hires on standard drink preparation and customer service protocol.
- Managed register closeout, shift change procedures, and cash reconciliation.
- Maintained cleanliness and organization of the store during all shifts.
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA06-2017
Skills
- Customer Service Excellence
- Retail & Operations Management
- Administrative Support
- Staff Training & Supervision
- Cash Handling & Banking Procedures
- Inventory & Product Management
- Communication & Team Collaboration
- Microsoft Office & Google Workspace
- Data Entry & Record Management
- Strong organization
- Written communication
- Student recordkeeping
Timeline
Attendance Secretary
Academy District 20 – Pine Creek High School
08.2021 - Current
Teller
FirstBank
04.2021 - 08.2021
Teller
Bank of Estes Park
05.2019 - 03.2021
Store Manager / Retail Operations Lead
OMNIBUS
03.2015 - 04.2019
Store Manager / Sales Associate
SHOW WHO YOU ARE
09.2012 - 03.2015
Sales Clerk / Barista
Penguins Ice Cream and Coffee
04.2010 - 11.2011
Bachelor of Science - Psychology
Regent University
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