Mikayla Fitzgerald
Richmond
Summary
An undergraduate student who possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Clementine
03.2025 - Current
- Provided exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Executed daily sales transactions efficiently, maintaining accuracy in cash handling and register operations.
- Resolved customer inquiries and concerns promptly, contributing to a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
CRS-Insider
Dominos
01.2023 - Current
- As a Dominos insider, my role is to know about promotions, help customers order the best amount of food for their group/party, accurately memorize pizza recipes, follow food safety protocol, and keep the make line fresh and stocked. The saying at Dominos is “free kindness with every order” which is expected of every team member.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Store attendant/ On-demand team member
Target
05.2024 - 08.2024
- As a Target team member, my role is to be attentive to guests, follow protocol, and push the target circle membership and credit card. Frequently look over new merchandise and new promotions going on every week to accurately keep guests up to date. Make sure the front of the store is tidy (e.g. keeping carts stocked and keeping lines down).
- Operated cash register, efficiently processing transactions and handling customer inquiries.
- Maintained organized inventory, ensuring product availability and supporting stocking efforts.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction.
Waitress
Sweet Scoops Ice Cream Co.
08.2022 - 01.2023
- As a Sweet Scoops waitress, my role was to take and serve people’s orders efficiently. Managing inventory every hour to keep customers updated on the stock of ice cream available. Keeping the store clean while following food safety protocols. Opening and closing the store efficiently.
- Provided exceptional customer service by responding to inquiries and resolving issues promptly.
- Managed order processing efficiently, ensuring accuracy in inventory and menu selections.
- Collaborated with team members to maintain clean, organized dining areas and service stations.
Store Associate
Cracker Barrel Old Country Store
12.2021 - 07.2022
- As a Cracker Barrel associate my role was to organize and innovate floor plans to keep in stock items on the floor. Following planograms, daily schedules, and actively communicating were essential to preparing the store efficiently. Customer service and problem-solving were key to the day running smoothly.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register accurately, processing transactions and handling customer payments.
- Implemented visual merchandising strategies to promote seasonal items effectively.
- Trained new associates on store policies, procedures, and customer service standards.
Education
Bachelor - Psychology with a concentration in Addiction studies
Virginia Commonwealth University
Richmond, Virginia01.2027
High school Diploma - undefined
Stuarts Draft High School
Stuarts Draft, Virginia05.2023
Skills
- Problem-solving skills
- Listening skills
- Time management
- Teamwork and collaboration
- Goal oriented
- Adapt to diverse groups
- Reliable and punctual
- Customer service
Projects
- Focus and Flourish Newsletter- A newsletter that focuses on psychology study tips and mental health, and is sent to VCU's Transform students monthly
Timeline
Sales Associate
Clementine
03.2025 - Current
Store attendant/ On-demand team member
Target
05.2024 - 08.2024
CRS-Insider
Dominos
01.2023 - Current
Waitress
Sweet Scoops Ice Cream Co.
08.2022 - 01.2023
Store Associate
Cracker Barrel Old Country Store
12.2021 - 07.2022
High school Diploma - undefined
Stuarts Draft High School
Bachelor - Psychology with a concentration in Addiction studies
Virginia Commonwealth University