Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MIKALAH GERK

Parker

Summary

Dedicated college student with over 8 years of service industry experience. Expertise in customer communications, conflict resolution, and community outreach. Committed to leveraging skills to contribute effectively to organizational goals. Recognized for diligence and reliability in team settings. An efficient server known for productivity and the ability to complete tasks swiftly. Specializing in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Foothills Park and Recreation
Littleton
02.2024 - Current
  • Greeted visitors and ensured a welcoming atmosphere at the reception area.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Server

Wide Open Saloon
Sedalia
05.2021 - Current
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new staff on restaurant procedures and best practices.
  • Resolved customer complaints promptly to enhance the dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to a high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Tanning Consultant, Front Desk

Palm Beach Tan
Littleton
11.2023 - 03.2024
  • Advised clients on tanning options based on skin type and preferences.
  • Educated customers on safe tanning practices and skincare products.
  • Maintained tanning equipment and ensured cleanliness of facilities.
  • Managed inventory of tanning products and supplies for optimal service.
  • Developed promotional strategies to attract new clients to services.
  • Conducted consultations to assess client needs and recommend services.
  • Maintained knowledge of current sales, promotions and policies and answered customer questions.
  • Kept detailed records of customer visits, purchases, and payments received.
  • Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
  • Updated computer databases with client and inventory data.

Busser, Dishwasher

North Shore Bar and Restaurant
Littleton
01.2018 - 08.2018
  • Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
  • Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
  • Place clean dishes, utensils, or cooking equipment in storage areas.
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
  • Wash glasses or other serving equipment at bars.

Waitress, Foodrunner (fundraiser)

Columbine Bar and Resturant
Littleton
03.2017 - 03.2017
  • Collect payments from customers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.

Education

Psychology

Arapahoe Community College
Littleton, CO
05-2027

Skills

  • Effective communication
  • Guest relations management
  • Effective customer upselling
  • POS operation
  • Menu memorization
  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Analytical thinking

References

Available upon request

Timeline

Front Desk Receptionist

Foothills Park and Recreation
02.2024 - Current

Tanning Consultant, Front Desk

Palm Beach Tan
11.2023 - 03.2024

Server

Wide Open Saloon
05.2021 - Current

Busser, Dishwasher

North Shore Bar and Restaurant
01.2018 - 08.2018

Waitress, Foodrunner (fundraiser)

Columbine Bar and Resturant
03.2017 - 03.2017

Psychology

Arapahoe Community College
MIKALAH GERK