Mikala Sands
Loveland
Summary
Dynamic and customer-focused, excelled at Stater Brothers Markets by enhancing store satisfaction through exceptional service and efficient problem-solving. Mastered inventory management and cash handling, boosting efficiency. Known for excellent communication and teamwork, adeptly balancing customer needs with store standards.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Personable Grocery Clerk offering 10 years of experience in front-end and backroom store activities. Demonstrated skill with ordering operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Grocery Clerk
Stater Brothers Markets
08.2012 - 08.2024
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06-2012
Skills
- Estimating demand
- Inspecting merchandise
- Shrinkage prevention
- Signage updating
- Health code standards
- Product facing
- Crate breakdown
- Written and oral communication
- Removing defective products
- Promotional pricing
- Preparing orders
- Opening and closing procedures
- Maintaining freshness
- Unloading packages
- Stock rotation
- Store maintenance
- Product purchasing
- Accurate cash handling
- Training and mentoring
- Safety standards
- Merchandising produce
- Customer service-focused
- Order fulfillment
- Weighing items
- Inventory tracking
- Food safety
- Environmental safety
- Product ordering
- Resupplying cash register lines
- Heavy lifting
- Maintaining displays
- Product knowledge
- Product stocking
- Cleaning and sanitizing
- Building end caps
- Produce quality standards
- Sanitizing surfaces
- Carrying purchases
- Sanitizing requirements
- Cashier experience
- Order filling
- Coaching new hires
- Product rotation
- Excellent communication
- Team contribution
- Customer Service-oriented
- Monthly inventory
- Price checking
- Fixing displays
- Workplace safety
- Punctual and reliable
- Damaged item processing
- Checking cooler temperatures
- Shelf organizing
- Customer service
- Teamwork and collaboration
Timeline
Grocery Clerk
Stater Brothers Markets
08.2012 - 08.2024
High School Diploma -
Yucca Valley High School
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