Mikaila Lillard

• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Administered injections, medications and treatments as directed by the physician.

• Empathy towards Patients • EKG's
• Medical Asepsis

• Vitals
• Injections (IM, ID, SubQ)
• Venipunctures
• Organization and Multitasking
• Assisting with procedures
• Triage Situations
• Pt Education/Chart Documentation

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Maintained adequate staffing to meet objectives within budget.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Developed trusting relationships with customers by making personal connections.

• Maintained cleanliness of store environment including floors, windows, displays.
• Conducted inventories on a regular basis to track stock levels.
• Processed transactions using a point-of-sale system.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.