Mikaela Ream
Littleton
Summary
Adaptable professional with diverse experience in customer service and healthcare support. Known for strong active listening and problem-solving skills, eager to leverage expertise for improving service quality and team performance.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Centennial
08.2024 - 12.2024
- Crafted high-quality coffee beverages based on customer preferences.
- Maintained workspace cleanliness and organized equipment for efficiency.
- Provided exceptional customer service, resolving inquiries promptly.
- Operated cash register, ensuring accurate transaction processing.
- Assisted in training new baristas on beverage preparation techniques and safety protocols.
- Stocked inventory and replenished supplies to meet demand.
- Collaborated with team members to ensure seamless service during peak hours.
- Greeted customers, taking orders for coffee drinks and food items.
Medical Assistant
UCHealth University of Colorado Hospital
Lonetree
06.2022 - 01.2023
- Assisted healthcare providers with patient examinations and procedures, ensuring thorough preparation.
- Managed patient scheduling and coordinated logistics to optimize clinic workflow.
- Collected and documented patient medical histories and vital signs for accurate assessments.
- Educated patients on medication instructions and care procedures to promote compliance.
- Handled medical records while maintaining accuracy and confidentiality in accordance with HIPAA regulations.
- Administered injections, medications, and treatments as directed by physicians under supervision.
- Performed diagnostic tests including EKGs, spirometry, and laboratory tests under physician oversight.
- Maintained cleanliness of examination rooms, ensuring readiness for incoming patients.
Barista
Starbucks
Centennial
06.2021 - 06.2022
- Crafted high-quality coffee beverages tailored to customer preferences.
- Maintained cleanliness and organization of workspace and equipment.
- Provided prompt, professional customer service while addressing inquiries.
- Accurately operated cash register and processed transactions.
- Trained new baristas on beverage preparation techniques and company policies.
- Stocked inventory and ensured timely replenishment of supplies.
- Collaborated with team members for efficient service during peak hours.
- Followed safety protocols in food and beverage handling procedures.
Medical Assistant Student Intern
UCHealth University of Colorado Hospital
Lonetree
02.2022 - 05.2022
- Acquired medical assistant skills under supervision of certified medical assistant or nurse for certification from Arapahoe Community College
Education
Medical Assistant Certification -
Arapahoe Community College
Littleton, CO05-2022
Skills
- Cash handling
- Customer service
- Patient communication
- Patient scheduling
- Cash handling and customer service
- Beverage preparation and food safety compliance
- Inventory management
- Active listening and effective communication
- Training and team collaboration
- POS system operation and basic math
- Attention to detail and problem solving
- Attention to detail
- Clear communication
- Verbal and written communication
- Opening and closing duties
- Active listener
Timeline
Barista
Starbucks
08.2024 - 12.2024
Medical Assistant
UCHealth University of Colorado Hospital
06.2022 - 01.2023
Medical Assistant Student Intern
UCHealth University of Colorado Hospital
02.2022 - 05.2022
Barista
Starbucks
06.2021 - 06.2022
Medical Assistant Certification -
Arapahoe Community College