Mikaela Padilla
Colorado Springs
Summary
Compassionate and detail-oriented social work professional with a strong foundation in supervised family time, client advocacy, and trauma-informed care. Experienced in facilitating safe, supportive interactions between children and families, with a focus on promoting reunification whenever possible. Skilled in crisis de-escalation, KIPS assessments, and accurate documentation of client progress and behavior. Known for approaching each case with empathy, cultural sensitivity, and a commitment to child and family well-being.
Overview
9
9
years of professional experience
Work History
Programs Case Services Aide
El Paso County Department of Human Services
03.2021 - 05.2024
- Facilitated supervised family time for children placed outside the home.
- Connected clients with community resources and coordinated appointments.
- Supported development and implementation of support systems.
- Documented interactions and maintained accurate case notes.
- Attended court hearings and testified as needed.
- Provided administrative and field support to caseworkers and supervisors.
Front Desk Agent
Residence Inn Marriott
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Barista
Starbucks
08.2020 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Assistant Manager
Pikes Perk Coffee and Tea House
07.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Lead Barista
The BROADMOOR, Diamond Resort
06.2018 - 07.2019
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Utilized strong communication skills to foster a collaborative work environment among team members.
Front End Customer Service Associate
Lowes Home Improvment
04.2016 - 05.2018
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Education
Bachelor of Arts - Social Work
Colorado State University -Pueblo
Pueblo, CO05-2017
Skills
- Case Documentation & Confidentiality
- Child & Family Advocacy
- Trauma-Informed Care
- Community Resource Coordination
- Microsoft Office & Case Management Systems
- Strong Communication & Empathy
- Conflict Resolution & Critical Thinking
- Cultural Competency
Timeline
Front Desk Agent
Residence Inn Marriott
06.2024 - Current
Programs Case Services Aide
El Paso County Department of Human Services
03.2021 - 05.2024
Barista
Starbucks
08.2020 - Current
Assistant Manager
Pikes Perk Coffee and Tea House
07.2019 - 08.2020
Lead Barista
The BROADMOOR, Diamond Resort
06.2018 - 07.2019
Front End Customer Service Associate
Lowes Home Improvment
04.2016 - 05.2018
Bachelor of Arts - Social Work
Colorado State University -Pueblo
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