Mikaela Dalton

• Manages caseload of 25-30 clients at a time
• Uses the Survivors of Torture Psychosocial Wellbeing Index – Short (SOT-PWI-S) to complete assessments to capture baseline data on psychosocial health and well-being, triage services, and gauge client progress
• Uses motivational interviewing and other supportive techniques within a trauma-informed and strengths-based approach to assist clients in identifying goals and developing action plans
• Provide comprehensive case management services, including addressing basic needs, assisting with applications for benefits and services, connecting clients to services, providing psychoeducation, and offering community orientation and education
• Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
• Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
• Develop and facilitate responsive psychosocial support services programming

• Supported clients’ well-being while in detention (completed psychosocial assessments, helped clients to cope with the stress of detention and advocated for their needs, educated clients and their family members about behavioral health issues)
• Assisted the development of clients’ legal cases (obtained letters of support and certain records, assisted clients to write declarations and prepare for testimony in ways that reduce retraumatization)
• Helped clients make plans for life after release from detention—or removal from the U.S. (drafting post-release plans for rehabilitative and other services, making referrals to needed resources)

• Assisted Clinical Case Manager (CCM) in developing action plans for clients following determination meeting

• Assisted clients who are ineligible for SoT services get connected to other supportive services internally at IRC or in the Denver Metro Community
• Provided psycho-education to clients related to accessing mental health and physical health services and client rights related to treatment
• Supported clients in accessing navigation of transportation system to locations for needed community-based services
• Worked with clients to address personal and sociocultural barriers to accessing services
• Followed up on referrals with client and providers to identify potential areas for escalated need

• Engaged in safety planning with assistance of CCM as needed

• Taught Cultural Orientation virtually to new arrivals with interpreters via Google Meets, WhatsApp, or over the phone and conducts assessments after
• Referred community members to necessary resources and classes
• Gave tutorials for local resources, such as the public transportation system
• Documented all necessary information in SalesForce to share with others in the agency
• Picked up new arrivals from the airport and assisted in initial housing orientation

• Managed 3-7 international volunteers and 13 community member volunteers to run a women’s center 5 days a week, welcoming 200-300 women plus infants everyday
• Coordinated administrative tasks with 2 other coordinators to manage the budget, supply ordering, volunteer recruitment, housing for volunteers, etc. and coordinated this program with the 14 other NGOs on the island
• Moderated disputes and responded to emergencies efficiently and effectively to provide immediate support
• Taught English as a Second Language classes every day to groups ranging from 6-34 women, ages 12-65.

• Fellow for the United States History and Literature and the Land courses; observed and taught classes; and assisted students with assignments, projects, and essays.
• Collaborated with lead teachers to design new curriculum
• One of three lead teachers for the Outdoor Skills program teaching orienteering, shelter construction, knot tying, leadership styles, etc, and co-lead week long wilderness trips once a semester and facilitated the Outdoor Leadership Weekend
• Fulfilled other residential and advisor duties

• Developed and taught science and environmental curriculum and activities for students ages preschool through high school in small rural Alaskan schools in the Copper River Valley
• Designed a new high school summer program called Outdoor and Wilderness Leadership Skills (OWLS) to teach technical, interpersonal, and leadership skills for the backcountry that assisted students in finding future careers in rural Alaska
• Assisted with local citizen science projects with the Wellwood Nature Preserve and Willow Creek Water Project collecting river data and measurements